Need to make room for new syncs? Here's how to free up capacity in your integration.
Here are Ways to Free Up Capacity
Option 1: Use syncHelper
With unExalateAfterProcessing syncHelper, you can automatically unlink items when they reach a specific status, such as "Closed" or "Resolved." You'll need to add this rule to your script configuration.
Option 2: Deactivate a Connection
Temporarily pause an entire connection and free up all its capacity at once. When to use this:
- You want to pause syncing for a project or team
- You might need to reactivate the connection later
- You want to free up significant capacity quickly
How to do it: Navigate to your integration in Exalate Find the connection you want to pause
- Click Deactivate Connection
- All items in that connection are immediately freed from your capacity
Note: You can reactivate the connection anytime without losing your configuration.
Option 3: Remove a Connection
Permanently remove a connection and free up all its capacity. When to use this:
- The connection is no longer needed
- You want to free up capacity permanently
- You're cleaning up old or unused integrations
How to do it: Navigate to your integration in Exalate Find the connection you want to remove
- Click Remove Connection
- Confirm the action
⚠️ This action cannot be undone. All configurations for this connection will be permanently removed.
Option 4: Unlink Individual Items
Remove specific items you no longer need to sync while keeping your connection active.When to use this:
- You want to stop syncing completed or archived items
- You need to free up a small amount of capacity
- You want to keep the connection active for other items
How to do it: Follow the steps in our guide: How to Force Unlink Items.
What Happens When You Free Up Capacity
✅ Your available capacity increases immediately✅ You can sync new items up to your plan limit
✅ Previously synced data remains unchanged in both systems
✅ No data is deleted from either system
💡 Coming soon: We're working on a dedicated Unlink Trigger that will let you define unlinking conditions separately from your sync logic – making it easier to manage the full lifecycle of your synced items.