Need Help? Our Support Team is Eager to Help You!
Our world-class support team is always ready to help with your next project, and to provide answers to any questions you might have.
We're eager to help you with your synchronization setup and to show you ways to best customize it to your needs.
For any questions regarding Support, please check our Service Level Agreement.
Also check our DATA SECURITY AND PRIVACY STATEMENT and Data Processing Agreement.
Service Desk or Email
You can submit a support request to our Service Desk directly. Alternatively, you can send an e-mail to support@exalate.com. This will create an issue on our JIRA Service Desk allowing for further tracking.
How to Submit Files Larger Than 100MB?
It can happen that you have to upload a log file larger than 100 MB. In this case, you're welcome to use the wetransfer service to transfer files larger than 100 MB, in case no alternatives exist. For more information, please go to https://wetransfer.com/.
Live Chat
Check the live chat option at the bottom right. If you reach us outside of business hours, please leave us your contact details and we'll respond as soon as possible.
Support.zip File
Starting from the 4.3 version you can generate a support.zip file.
This file helps our support team debug any problem you might encounter.
What's included:
Jira Server | Jira Cloud | HP QC/ALM* | GitHub | Zendesk | ServiceNow | Salesforce |
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Check the guide on how to generate a support.zip file.
EOL NOTE: We are moving Exalate for HP QC/ALM into basic maintenance mode. This transition period will last until June 2024, after which support will be halted completely. For more information, please see https://exalate.com/blog/end-of-support-hp/.