Syncing Attachments Throws Maximum Filename Size Error

    This article applies to Exalate Classic only. For New Exalate, refer to this documentation

    Problem

    When synchronizing attachments to Jira Cloud you may experience an error related to the filename size. The error looks like this:

    Error detail:
    There was a problem trying to post attachment 2021-06-07 13.38.52 - {filename} for issue 98296 at services.jcloud.IssueService$$anonfun$$nestedInanonfun$applyAttachments$6$1.applyOrElse(IssueService.scala:704) at services.jcloud.IssueService$$anonfun$$nestedInanonfun$applyAttachments$6$1.applyOrElse(IssueService.scala:702) at scala.concurrent.Future.$anonfun$recoverWith$1(Future.scala:417) at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1020) at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1656) at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1594) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183) Caused by: services.jcloud.exception.AttachmentJiraCloudException: Could not post attachment with name `{filename}` for issue with id `98,296`: Got error while saving attachment: Got exception while saving attachment in attachment store. Exception: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload attachment Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, retryAfter=null, message='null', httpStatusCode=null} caused by: [AttachmentUploadFailure] Could not upload attachment Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, retryAfter=null, message='null', httpStatusCode=null} at services.node.JCloudTrackerExceptionCategoryService.generateCouldNotPostAttachmentJiraCloudTrackerException(JCloudTrackerExceptionCategoryService.scala:517) at services.jcloud.transport.JCloudClient.$anonfun$postAttachment$6(JCloudClient.scala:1130) at services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:178) at services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:171) ... 15 more Caused by: com.exalate.domain.exception.issuetracker.TrackerRestException: Got error while saving attachment: Got exception while saving attachment in attachment store. Exception: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload attachment Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, retryAfter=null, message='null', httpStatusCode=null} caused by: [AttachmentUploadFailure] Could not upload attachment Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, retryAfter=null, message='null', httpStatusCode=null} at services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerHigherFourZeroZeroRestResponse(JCloudRestErrorHandlingService.scala:94) at services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerFourZeroZeroAndHigherRestResponse(JCloudRestErrorHandlingService.scala:83) at services.jcloud.transport.JCloudRestErrorHandlingService$.filterTrackerRestErrorResponse(JCloudRestErrorHandlingService.scala:72) at services.jcloud.transport.JCloudClient.$anonfun$postAttachment$3(JCloudClient.scala:1123) at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307) ... 14 more

    Cause

    The issue occurs due to a filename size that is bigger than the maximum allowed by Jira Cloud REST API.

    Solution

    You need to fit a filename size of up to 151 characters.