In ServiceNow, defects are related to unexpected product behavior. Defects are available as part of the Agile Development application. You can sync defects with Exalate for ServiceNow.
ServiceNow
Outgoing Sync
Example of a script to send defect data:
if(entityType == "defect") {
replica.short_description = defect.short_description
replica.description = defect.description
replica.correlation_id = defect.correlation_id
replica.correlation_display = defect.correlation_display
replica.assigned_to = defect.assigned_to
} This script sends data for the following fields of the defect table:
short_descriptiondescriptioncorrelation_idcorrelation_displayassigned_to
ServiceNow
Incoming Sync
Example of a script to receive defect data:
if(entityType == "defect") {
defect.short_description = replica.summary
defect.description = replica.description
defect.correlation_id = replica.key
defect.correlation_display = "IDalko-Jira"
defect.assigned_to = nodeHelper.getUserByEmail(replica.assignee?.email)?.key
} With this script, we can sync data with Jira issues: summaries, descriptions, assignees.
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