How to Sync Defects in Exalate for ServiceNow

    In ServiceNow, defects are related to unexpected product behavior. Defects are available as part of the Agile Development application. You can sync defects with Exalate for ServiceNow.


    Outgoing Sync

    Example of a script to send defect data:

    if(entityType == "defect") {
      replica.short_description = defect.short_description
      replica.description = defect.description
      replica.correlation_id = defect.correlation_id
      replica.correlation_display = defect.correlation_display
      replica.assigned_to = defect.assigned_to

    This script sends data for the following fields of the defect table:

    • short_description
    • description
    • correlation_id
    • correlation_display
    • assigned_to


    Incoming Sync

    Example of a script to receive defect data:

    if(entityType == "defect") {
      defect.short_description = replica.summary
      defect.description = replica.description
      defect.correlation_id = replica.key
      defect.correlation_display = "IDalko-Jira"
      defect.assigned_to = nodeHelper.getUserByEmail(replica.assignee?.email)?.key   

    With this script, we can sync data with Jira issues: summaries, descriptions, assignees.

    Have more questions? Ask the community