ServiceNow Fields and Entities Available for Synchronization

    This page describes the reference of the entities and fields supported for synchronization from the ServiceNow instance.

    Starting from version 5.0.28, Exalate can sync any entity from ServiceNow. For more information check How to sync any entity in Exalate for ServiceNow.

    Please DO NOT use the following construct

    entity.work_notes += replica.addedComments

    The way ServiceNow works is that updating entity.work_notes will result in a single new work_note containing the provided content. Because of the original entity.work_notes (which is provided to the incoming sync) contains all the work notes of the entity, the statement above will effectively duplicate the work_notes.

    You can imagine the consequence if you sync this a couple of times.

    The proxy user needs to have access to the appropriate entities in order to sync them - check for more information on the permissions page.


    Fields Supported in Incident Entity


    field namevariabletype
    1Numberincident.numberString
    2Short descriptionincident.short_descriptionString
    3Descriptionincident.descriptionString
    4Stateincident.stateChoice
    5Additional commentsincident.addedCommentsJournal Input
    6Assigned toincident.assigned_toReference
    7Assignment groupincident.assignment_groupReference
    8Callerincident.caller_idReference
    9Categoryincident.categoryChoice
    10Subcategoryincident.subcategoryChoice
    11Caused by changeincident.caused_byReference
    12Change requestincident.change_requestReference
    13Configuration itemincident.cmdb_ciReference
    14Correlation IDincident.correlation_idString
    15Correlation displayincident.correlation_displayString
    16Impactincident.impactChoice
    17Priorityincident.priorityChoice
    18Urgencyincident.urgencyChoice
    19Problemincident.problemReference
    20Resolution codeincident.close_codeString
    21Resolution notesincident.close_notesString
    22Resolvedincident.resolved_atDate Time
    23Resolved byincident.resolved_byReference
    24Serviceincident.business_serviceReference
    25Watch listincident.watch_listList
    26Work notesincident.work_notesJournal Input
    27Work notes listincident.work_notes_listList
    28Attachmentincident.attachments


    Fields Supported in the CustomerCase Entity 


    field namevariabletype
    1NumbercustomerCase.numberString
    2Short descriptioncustomerCase.short_descriptionString
    3DescriptioncustomerCase.descriptionString
    4StatecustomerCase.stateInteger
    5Additional commentscustomerCase.addedCommentsJournal Input
    6Close notescustomerCase.close_notesString
    7Correlation notescustomerCase.correlation_displayString
    8Correlation IDcustomerCase.correlation_IDString
    9AccountcustomerCase.accountReference
    10ContactcustomerCase.contactReference
    11Contact time zonecustomerCase.contact_time_zoneChoice
    12ProductcustomerCase.productReference
    13Resolution codecustomerCase.resolution_codeString


    Fields Supported in the ChangeRequest Entity 


    field namevariabletype
    1NumberchangeRequest.numberString
    2Short descriptionchangeRequest.short_descriptionString
    3DescriptionchangeRequest.descriptionString
    4Additional commentschangeRequest.addedCommentsString
    5Assigned tochangeRequest.assigned_toReference
    6Requested bychangeRequest.requested_byReference
    7Backout planchangeRequest.backout_planString
    8Configuration itemchangeRequest.cmdb_ciReference
    9Correlation idchangeRequest.correlation_idReference
    10Correlation displaychangeRequest.correlation_displayReference
    11Implementation planchangeRequest.implementation_planString
    12JustificationchangeRequest.justificationString
    13Risk and Impact analysischangeRequest.risk_impact_analysisString
    14StatechangeRequest.stateInteger
    15Test planchangeRequest.test_planString
    16Work NoteschangeRequest.work_notesJournal input


    Fields Supported in the Problem Entity 


    field namevariabletype
    1Numberproblem.numberString
    2Problem statementproblem.short_descriptionString
    3Descriptionproblem.descriptionString
    4Additional commentsproblem.addedCommentsString
    5Assigned toproblem.assigned_toReference
    6Opened byproblem.opened_by
    7Resolved byproblem.resolved_byReference
    8Configuration itemproblem.cmdb_ciReference
    9Correlation idproblem.correlation_idReference
    10Correlation displayproblem.correlation_displayReference
    11Work Notesproblem.work_notesJournal input


    Fields Supported in the Request Item(RITM) Entity 


    field namevariabletype
    1ParentrequestItem.parentString
    2Made SLArequestItem.made_slaBoolean
    3Watch ListrequestItem.watch_listList
    4Upon reject requestItem.upon_projectChoice
    5Updated requestItem.sys_updated_onDate
    6Approval historyrequestItem.approval_historyString
    7SkillsrequestItem.skillsReference
    8NumberrequestItem.numberString
    9Updated byrequestItem.sys_updated_byUser
    10Opened byrequestItem.opened_byReference
    11User inputrequestItem.user_inputString
    12CreatedrequestItem.sys_created_onDate
    13Recurring frequencyrequestItem.recurring_frequencyChoice
    14System domainrequestItem.sys_domainReference
    15ContextrequestItem.contextReference
    16StaterequestItem.stateChoice
    17Created byrequestItem.sys_created_byUser
    18KnowledgerequestItem.knowledgeBoolean
    19OrderrequestItem.orderString
    20Closed atrequestItem.closed_atDate
    21Delivery planrequestItem.delivery_planReference
    22BackorderedrequestItem.backorderedBoolean
    23ContractrequestItem.contractReference
    24ImpactrequestItem.impactChoice
    25ActiverequestItem.activeBoolean
    26Work notes listrequestItem.work_notes_listList
    27PriorityrequestItem.priorityChoice
    28Domain pathrequestItem.sys_domain_pathString
    29Expected start requestItem.expected_startDate
    30Opened at requestItem.opened_atDate
    31Business durationrequestItem.Business_durationString
    32Group listrequestItem.group_listList
    33Configuration itemrequestItem.configuration_itemReference
    34Approval setrequestItem.approval_setDate
    35Work notesrequestItem.work_notesJournal Input
    36Needs attentionrequestItem.needs_attentionBoolean
    37Order guiderequestItem.order_guideReference
    38RequestrequestItem.requestReference
    39Short descriptionrequestItem.short_descriptionString
    40Correlation displayrequestItem.correlation_displayString
    41Delivery taskrequestItem.delivery_groupReference
    42Assignment grouprequestItem.assignment_groupReference
    43Additional assignee listrequestItem.additional_assignee_listList
    44DescriptionrequestItem.descriptionString
    45DurationrequestItem.calendar_durationString
    46Close notesrequestItem.close_notesString
    47Service offeringrequestItem.service_offeringReference
    48Sys class namerequestItem.sys_class_nameString
    49Closed byrequestItem.closed_byReference
    50Follow uprequestItem.follow_upDate
    51Request item idrequestItem.sys_idrequestItem.sys_id
    52Contact typerequestItem.contact_typeChoice
    53UrgencyrequestItem.urgencyChoice
    54CompanyrequestItem.companyReference
    55Reassignment count requestItem.reassignment_countString
    56Activity duerequestItem.activity_dueString
    57Action statusrequestItem.activity_statusString
    58Assigned torequestItem.assigned_toReference
    59CommentsrequestItem.commentsJournal Input
    60QuantityrequestItem.quantityString
    61ApprovalrequestItem.approvalChoice
    62SLA duerequestItem.sla_dueString
    63sys_mod_countrequestItem.sys_mod_countString
    64Recurring pricerequestItem.recurring_priceString
    65BillablerequestItem.billableBoolean
    66Cat itemrequestItem.cat_itemReference
    67StagerequestItem.stageString
    68EscalationrequestItem.escalationString
    69Upon approvalrequestItem.upon_approvalChoice
    70Correlation idrequestItem.correlation_idString
    71LocationrequestItem.locationReference
    72Estimated deliveryrequestItem.estimated_deliveryDate


    Fields Supported in the Catalog Task Entity 


    field namevariabletype
    1NumbercatalogTask.numberString
    2Short descriptioncatalogTask.short_descriptionString
    3DescriptioncatalogTask.descriptionString
    4PrioritycatalogTask.priorityChoice
    5StatecucatalogTask.stateInteger
    6Request itemcucatalogTask.sys_idString
    7Requested for
    Reference
    8ApprovalcatalogTask.approvalChoice
    9Assigned tocatalogTask.assigned_toReference
    10Configuration itemcatalogTask.cmdb_ciReference
    11Additional commentscatalogTask.addedCommentsString
    12Work NotescatalogTask.work_notesJournal input
    13AttachmentscatalogTask.attachments


    Fields Supported in Story Entity

    With Exalate you can sync all fields available in the Story entity.

    You can look up the field names within ServiceNow. Check out How to find out the name of a field in ServiceNow for more information.

    Fields Supported in Epic Entity

    With Exalate you can sync all fields available in the Epic entity.

    You can look up the field names within ServiceNow. Check out How to find out the name of a field in ServiceNow for more information.

    Fields Supported in Scrum Task Entity

    With Exalate you can sync all fields available in the Scrum task entity.

    You can look up the field names within ServiceNow. Check out How to find out the name of a field in ServiceNow for more information.

    Fields Supported in Defect Entity

    With Exalate you can sync all fields available in the Defect entity.

    You can look up the field names within ServiceNow. Check out How to find out the name of a field in ServiceNow for more information.

    Fields Supported in Enhancement Entity

    With Exalate you can sync all fields available in the Enhancement entity.

    You can look up the field names within ServiceNow. Check out How to find out the name of a field in ServiceNow for more information.