The Exalate App doesn't load in your Jira Cloud instance and you see the error message below:
This problem is usually caused by the Exalate App loading too long. The error is generated by the Atlassian Jira Cloud instance as it does not wait for a response from the application.
Try refreshing the page with the application and clearing the cache. If it doesn't work please contact Exalate support, so we can help you to fix this issue.