This article shows how to set the request type using Visual Mode in Exalate.
Whenever using the Visual Mode, it is not possible to set the Request type on a Jira Service Management project, because the custom field is not listed as a mapping option.
Within the Visual Mode, it is possible to add a Script Rule which solves this gap - more examples are available in the Script rules examples document.
Request types on Jira Service Management are configured per issue type.
In the example below the request type 'Report a problem' and 'Issue with a build' are both mapped to the issue type 'Incident'
To be able to set the customField request type to a certain value - make sure that the ticket is created with the corresponding issue type.
The issue type can be set by using the 'issue type mapping rule'.
In the example below - tasks in the software project are mapped to the 'Add a question' issue type.
Once the issue type is set correctly, add a script rule.
In the Script rule add the following code:
Give it a try.