Attachment Sync Fails Because it Takes Too Long


    Syncing large attachments persistently fail and cause time-out errors.


    Exalate for Jira Cloud has a 'time-out' set to 2 minutes. Exalate might time out during large uploads because of the session timeouts.


    To increase a time-out session you need to raise a support request to our Service Desk directly. Or just send an e-mail to

    This will create an issue on our Jira Service Desk allowing for further tracking. Our support team will configure a variable on the corresponding nodes.