By default, Exalate for Zendesk adds a comment showing the proxy user as the attachment author. The following is an example of such a comment:
With scripts, you can set up a different attachment author.
In the outgoing sync you can add these lines to your sync script:
Sets a specific Zendesk user as an attachment author. Enter a specific user ID instead of
To get a Zendesk user ID:
- Navigate to Admin -> People.
- Select the Exalate proxy user.
- Copy the user ID from the address bar of your browser. The User ID will be located next to the
/users/parameter. For example, for this line, the user ID will be
372123233699:For more information please check out this Zendesk article: