By default, Exalate for Zendesk adds a comment showing the proxy user as the attachment author. The following is an example of such a comment:
Exalate admin has added an attachment
With scripts, you can set up a different attachment author.
Zendesk
Outgoing sync
In the outgoing sync you can add these lines to your sync script:
1 replica.addedAttachments.each { it.executor = nodeHelper.getUser("1234567890") } // replace "1234567890" with the Zendesk user id
2 issue.attachments += replica.addedAttachmentsScript parameters
| Parameter | Description |
|---|---|
|
|
Sets a specific Zendesk user as an attachment author. Enter a specific user ID instead of |
To get a Zendesk user ID:
- Navigate to
Admin -> People. - Select the Exalate proxy user.
- Copy the user ID from the address bar of your browser. The User ID is located next to the
/users/parameter. For example, for this line, the user ID is372123233699:
https://example.zendesk.com/agent/users/372123233699/assigned_tickets
For more information on how to locate an agent ID in Support, please read this article.
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