What are the Next Steps to Install Exalate for ServiceNow?

    Next Steps to Install Exalate on ServiceNow

    You just deployed the Exalate Bridge from the ServiceNow store or from the update set.

    But ... the configuration of Exalate for ServiceNow is not yet complete.  
    You will need to enter the URL of the Exalate for ServiceNow application into the configuration.

    To continue with the Exalate installation:

    1. Make your user an 'Exalate Administrator'

    Add your user to the x_idnv_exa_bridge.admin role.  Only users having this role will have access to the Exalate menus in the ServiceNow left navigation bar (Access to the exalate console is handled differently). To assign your user to the x_idnv_exa_bridge.admin role:

    1. Go to System Security → Users and Groupes → Users
    2. Find the Roles and click Edit
    3. Find the x_idnv_exa_bridge.admin role and add it to your user
    4. Click Save and then Update your user profile. 

    2. Configure the property 'Exalate for ServiceNow URL'

    Access the 'Exalate app URL' and paste the URL of your Exalate for ServiceNow node URL into the field.

    Version 1.0.1

    3. Configure the Exalate Integration user

    Next to link to the node, you need a ServiceNow service account which will be used by Exalate to search, read and update entities such as incidents, changes, etc.

    Make sure to set 'Web service access only'.

    4. Roles to configure for the Exalate integration user

    At least - add the user to the x_idnv_exa_bridge.integration role.  This will add the following capabilities:

    • import_scheduler, import_set_loader, import_transformer, snc_platform_rest_api_access
    • ACL on sys_journal_fields

    In addition to these roles, also configure the following roles, depending on the entities that need to be accessed:


    Entity

    Role

    1

    Incident, problem, request, change, catalogTask, requestItem

    ITIL

    2

    Epics, Stories, Defects, Theme, Scrum Task, Enhancement

    Scrum Product Owner, [feature user]

    What's Next?

    Configure Exalate for ServiceNow