This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.
This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.
Problem
While installing Exalate on Jira on-premise v.9.0.0 or upgrading Jira to v9.0.0 with Exalate already installed, you might get the following error:
Error detail:
HTTP Status 405 - Method Not Allowed
Cause
There is a compatibility issue related to Jira v.9.0.0 while using Exalate for Jira on-premise v.5.3.6 and lower.
Solution
The compatibility issue has been fixed in Exalate for Jira on-premise v.5.3.7. Please update your Exalate app to v.5.3.7 while using it on Jira on-premise v.9.x.