Clean-up Tools

    Exalate provides a tool that helps to stop issue synchronization and remove synchronization-related metadata on both sides. 

    The information that has been synchronized from one instance to another will not be removed with the cleanup. 

    You can use Clean-up Tools in both cases:

    • when you want to stop the issue sync
    • when you need to resolve unhandled synchronization problems

    For instance, it is possible to remove sync info on both sides by different criteria like an issue or a connection.

    The synchronization will be stopped immediately without processing sync requests that are in the Sync Queue.

    Cleanup by Issue

    You can stop the synchronization on a specific issue using its issue key.

    Cleanup by Connection

    You can stop the synchronization on all issues that are synced under a certain connection.

    Exalate checks whether you have issues under sync, and shows if there are outgoing or incoming sync events in progress.

    Exalate generates the issue mapping .csv file automatically after you clean-up a connection. The file is located in {$JIRA_HOME}/exports/ directory. 

    You can recognize the file by its name. It includes connection name, date and time data when it was generated. 

    Mapping filename template:

    connect-${"ISSUE" or "RELATION" or "INSTANCE"}-${ $issueKey or $connectionName }-${ $currentDateTime.format("yyyyMMdd_HHmmss") }.csv

    Here's an example of such file: connect-RELATION-A to B-20190425_122209.csv