Project Key wasn't Set


    When establishing a Connection in Basic Mode with the Exalate version lower than 5.2.0 on Jira on-premise, you will get the following error:

    Error detail:
    Project key was not set


    Connections in Basic Mode were introduced in Exalate for Jira on-premise version 5.2.0. 

    Exalate pre 5.2.0 treats these connections incorrectly, due to a database discrepancy.


    There are two solutions to this problem:

    • Upgrade Exalate to the latest 5.2.0( or at least 5.2.0 that includes basic connection functionality).
    • Delete the mode=BASIC line in the Relation database.