Can't Sync Attachments between Jira on Windows Server and HP ALM/QC

    Problem

    Synchronization is blocked if attachments are synced to a Windows Server.

    Cause

    If you use a Windows Server to host your Jira on-premise instance, then the problem might be caused by the special characters in the Connection name.

    Windows has a set of characters that are not allowed for file names in the system. More details.

    Solution

    Update the Connection name via database query on both sides:

    For Jira Server and HP ALM/QC

    UPDATE "AO_08F1AF_RELATION" SET "NAME" = 'XXX' WHERE "ID" = YYY;
    • XXX is the name of the Connection
    •  YYY the Connection ID