This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.
Problem
When updating worklogs or comments in Jira Cloud the sync does not start automatically.
Solution
To enable worklog and comment webhook processing you need to raise a support request to our Service Desk directly. Or just send an e-mail to support@exalate.com.
This will create an issue on our Jira Service Desk allowing for further tracking. Our support team will configure a variable on the corresponding nodes.