What is Exalate Cloud?
Exalate Cloud is a specialized Platform as a Service (PAAS) designed to host Exalate nodes. The Exalate application connects to a single task management system and operates as a single-tenant application. This means it has its own dedicated process, storage, and database space. This design choice ensures the highest level of information security and minimizes the risks associated with vulnerabilities often found in multi-tenant applications.
Key Features:
- Single-Tenant Application: Each Exalate application has its own dedicated resources, ensuring maximum security.
- PAAS: Exalate Cloud is a platform optimized for hosting Exalate nodes, eliminating the challenges of on-premise deployment.
- Kubernetes Clusters: The cloud infrastructure is built on Kubernetes (K8s), an open-source system renowned for automating deployment, scaling, and management of containerized applications.
- Tier 4 Datacenters: Exalate Cloud is hosted in Tier 4 datacenters, known for their fault tolerance and high redundancy. They guarantee an impressive uptime of 99.995% annually.
Where is Exalate Cloud located?
As of November 2023, Exalate Cloud clusters are hosted at:
- Google Cloud in Europe West 1 (Belgium)
- Google Cloud in America (USA)
- LCL datacenter in Brussels (Belgium)
Do all clusters offer the same level of security?
Absolutely. All clusters are protected by state-of-the-art Endpoint Detection and Response (EDR) systems, specifically the 'Cortex MDR' from Palo Alto. This infrastructure is monitored round-the-clock by a Security Operations Center (SOC) staffed by Cyber Security engineers. The monitoring service, provided by NVISO, has been validated by a MITRE ATT&CK test.
Is the hosting GDPR compliant?
Yes, all GDPR-related activities are seamlessly integrated into our processes. We prioritize securing privacy-related information, regardless of where operations are conducted.
How does the cluster location affect Exalate Pricing?
Classic & New: The Google Cloud location is available exclusively with the Enterprise Plan as a separately paid option. It offers dedicated hosting for teams with specific data residency or performance requirements.
Are all the clusters equally reliable?
Yes, the technology underpinning Exalate's functionality remains consistent, regardless of hosting location. However, this doesn't apply to on-premise deployments.
Can customers select their cluster hosting?
For Classic & New: Certainly! Cluster hosting selection is available with the Enterprise plan. This option is paid separately.
How do IP Addresses (ingress/egress) and whitelisting affect the clusters?
Each hosting location has its unique set of ingress and egress IP addresses. If you're implementing IP whitelisting, you'll need to review and adjust your firewall settings based on the specific cluster details.
Is there a performance difference between clusters?
No, there's no performance impact based on the cluster where a node resides.
User Interface vs. Synchronization Infrastructure
The new Exalate user interface now operates on a multi-tenant architecture, providing enhanced scalability and streamlined management capabilities. However, it's important to note that the core synchronization processes maintain their established architecture, continuing to run on dedicated, single-tenant nodes. This ensures that data synchronization retains the same level of isolation and security that has always been fundamental to Exalate's design.
Note: This architectural approach is expected to evolve significantly with the introduction of new query language capabilities in future releases.
About US Cloud Hosting
If your team is based in the United States, Canada, or Latin America, Exalate offers a US-based hosting option running on Google Cloud. This is an alternative to our default EU hosting (Belgium, via Whitesky) and is designed to give Americas customers better performance and keep your data within the region.
US hosting might be a good fit for your organization if:
Your organization has a policy requiring data to stay within the United States
Your team is primarily based in the US, Canada, or Latin America and you want the best sync performance
You're in a regulated industry where data residency documentation matters
Your legal or compliance team has flagged EU data transfers as a concern
What's the difference?
By default, Exalate's cloud infrastructure is hosted in Belgium (EU). This works well for customers globally, but it means that data synced through Exalate travels to and from Europe — which can affect latency and may not align with your organization's data residency requirements.
With US hosting on Google Cloud, your Exalate instance runs entirely within the United States. Your data stays in the US and never leaves the country.
Why choose US hosting?
Better performance
For teams operating in the Americas, routing sync traffic through US-based servers means lower latency and faster sync times. If your Jira, ServiceNow, or other tools are hosted in the US, keeping your Exalate instance in the same region reduces unnecessary round-trips across the Atlantic.
Data stays in the United States
Many US organizations — particularly in regulated industries like finance, healthcare, government, and legal — require that data not leave the country. US hosting ensures that all data processed and stored by Exalate remains on US soil, making it easier to meet internal data governance policies and external compliance requirements.
Enterprise-grade infrastructure
Our US hosting runs on Google Cloud, which is certified for a wide range of security and compliance standards (including SOC 2, ISO 27001, and more). You benefit from Google's globally recognized infrastructure with the geographic scope your team needs.
How to get started
US hosting is available as part of your Exalate plan. To request it, reach out to your CSM (if you are already a customer) or our team directly:
Email: sales@exalate.com or business@exalate.com
We'll confirm your current plan eligibility and coordinate the migration with minimal disruption to your existing sync configurations.
Frequently Asked Questions
Will switching to US hosting affect my existing sync configurations? No. Your sync scripts, triggers, and mappings carry over. Our team will work with you to ensure a smooth transition.
Can I switch back to EU hosting if needed?
-Yes. Hosting preference can be changed — just contact your CSM.
Is US hosting available on all Exalate plans?
-Please reach out to us to confirm eligibility for your specific plan. Our team can advise on any plan adjustments needed.
Does Exalate offer hosting in other regions?
-Currently, Exalate offers EU (Belgium) and US (Google Cloud) hosting options. Contact us if you have specific regional requirements and we can discuss what's available.