getStatus

Last Modified on 03/24/2025 1:35 pm EDT

Signature

Helper	nodeHelper
Signature	getStatus(String statusName)
Description	Returns a hub status with the provided name

Example use

Set the issue status to ready for incoming issues.

issue.status = nodeHelper.getStatus("Ready")

Note: Due to Github management system limitations, it is not possible to create an issue in any other state than Open. In this case, the getStatus will only apply during the update.

Set issue status to Fixed if the remote issue status is Done and resolution is Fixed.

def desiredStatusName
if (replica.status?.name == "Done" && replica.resolution?.name == "Done") {
  desiredStatusName = "Fixed"
}
def desiredStatus = nodeHelper.getStatus(desiredStatusName)
if (desiredStatus) {
  issue.status = desiredStatus
}

For Freshdesk

In Freshdesk, the getStatus method retrieves a status based on its name. The valid status values in Freshdesk are: Open, Pending, Resolved, Closed, Waiting on Customer, and Waiting on Third Party. If an invalid status name is provided, both the ID and name will be set to null.

To ensure proper synchronization between Freshdesk and other systems, a status mapping can be implemented to align different status values across platforms.

Example Usage in Freshdesk:

Basic Usage: Assign a Freshdesk status directly:
```
entity.status = nodeHelper.getStatus("Open")
```

Mapping External Statuses to Freshdesk: Convert external status names to match Freshdesk’s supported values.

def statusMapping = [
    "Open": "Open",
    "Pending": "Pending",
    "Work in progress": "Resolved",
    "Done": "Closed"
]
entity.status = nodeHelper.getStatus(statusMapping[replica.status?.name] ?: "Open")

getStatus

Signature

Example use

For Freshdesk

Example Usage in Freshdesk:

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