getStatus

issue.status = nodeHelper.getStatus("Ready")

def desiredStatusName
if (replica.status?.name == "Done" && replica.resolution?.name == "Done") {
  desiredStatusName = "Fixed"
}
def desiredStatus = nodeHelper.getStatus(desiredStatusName)
if (desiredStatus) {
  issue.status = desiredStatus
}

For Freshdesk & for Freshservice

The getStatus method retrieves a status based on its name. The valid status values in Freshdesk & Freshservice are: Open, Pending, Resolved, Closed, Waiting on Customer, and Waiting on Third Party. If an invalid status name is provided, both the ID and name will be set to null.

To ensure proper synchronization between Freshdesk / Freshservice and other systems, a status mapping can be implemented to align different status values across platforms.

Example:

• Basic Usage: Assign a Freshdesk / Freshservice status directly:

  entity.status = nodeHelper.getStatus("Open")
  

• Mapping External Statuses to Freshdesk / Freshservice: Convert external status names to match Freshdesk’s / Freshservice's supported values.

  def statusMapping = [
      "Open": "Open",
      "Pending": "Pending",
      "Work in progress": "Resolved",
      "Done": "Closed"
  ]
  entity.status = nodeHelper.getStatus(statusMapping[replica.status?.name] ?: "Open")