How to Configure Exalate for ServiceNow?

    Once you've configured the Exalate app in the ServiceNow instance, you can proceed with the app configuration.

    Follow the steps below to finish your first-time app setup:

    1. Accept EULA

    2. Configure General Settings

    You need to specify your ServiceNow instance URL, the proxy user access details and the evaluation license key.

    The proxy user is a dedicated user in your ServiceNow instance. The proxy user must have permission to Create/Read/Update entities on ServiceNow. If you want to Create/Read/Update Incidents, Cases, Problems, or Change Requests in ServiceNow, the user needs to have roles for that.

    In ServiceNow, proxy users can sync tables or attributes based on the access from their user role. Check Exalate for ServiceNow: Proxy user permissions for more information.

    You can find the license key in the email along with your Exalate app URL.

    3. Save the Configuration

    You will be redirected to the log-in screen.

    4. Log in to the Exalate Admin Console

    Basic Auth

    Use your ServiceNow instance admin access credentials.

    We do not store ServiceNow instance access credentials. Exalate only checks if the admin user is valid.

    OAuth Token

    You need to have a ServiceNow endpoint to log in with an OAuth token. Check Set up log-in with OAuth tokens in Exalate for ServiceNow for more info.


    What's Next?

    Now you can proceed to the next step and set up the connection.