What Is Exalate?
Exalate is a cross-platform integration tool that synchronizes items — issues, tickets, work items, cases — across different task management and service management systems in real time. It connects tools like Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, GitHub, and more, enabling teams across separate organizations, networks, or toolchains to stay aligned without sharing system access or sacrificing data control.
Unlike rigid, field-mapping integration tools, Exalate uses a Groovy script engine to give each side of a connection independent control over what data it sends and receives. Teams can enforce their own workflows, data standards, and access rules — even when syncing with a partner using a completely different toolset.
Exalate integrates with a wide range of tools used by development, support, and IT service teams. This allows organizations using different platforms to collaborate and synchronize data seamlessly.
Some of the most commonly used integrations include:
Jira: Sync fields from Work Items and Sprints
ServiceNow: Sync fields from any entity
Zendesk: Sync fields from Tickets
GitHub: Sync fields from Issues
Azure DevOps (Service & Server) : Sync fields from Work Items
Salesforce: Sync fields from all objects
Freshdesk: Sync fields from Tickets
Freshservice: Sync fields from Tickets
Asana: Sync fields from Tasks
Xurrent: Sync fields from Request
These integrations make it possible to synchronize issues, tickets, comments, attachments, and other relevant data across platforms while maintaining full control over what information is shared.
To see the complete list of supported integrations — including upcoming connectors — see the full list here.
How Exalate Works
Exalate operates on a decentralized model. Each connected system runs its own sync node, which processes incoming and outgoing transactions independently. When an item changes on one system, Exalate packages the relevant data into a sync transaction and sends it to the paired system — where the receiving node applies its own configured sync rules.
This means neither side ever has direct access to the other's system. Each team configures and controls its own side of the connection, deciding exactly what gets shared and how incoming data is mapped locally.
Core Features
Decentralized Integration
Exalate uses a decentralized architecture. Each connected instance (called a node) manages its own synchronization rules and data mappings. This allows different teams or organizations to collaborate without relying on a central integration server and without exposing more data than necessary.
Groovy Script Engine
Every integration in Exalate is controlled by Groovy-based sync scripts. Scripts define which fields are shared, how values are transformed, and what logic governs edge cases. Anything expressible in Groovy — conditional mapping, lookup tables, multi-step transformation, REST API calls — can be built into sync rules. This makes Exalate well-suited for complex, real-world integrations where drag-and-drop mapping tools fall short.
Selective Data Synchronization
Exalate allows you to control exactly what information is shared between systems. Administrators can decide which fields, comments, attachments, and updates are synchronized. This ensures that only relevant data is exchanged while sensitive information can remain private.
Multi-Platform Integrations
Exalate supports integrations across multiple platforms commonly used by development, support, and IT teams. These include Jira, ServiceNow, Zendesk, GitHub, Azure DevOps, and Salesforce. This enables teams using different tools to collaborate without changing their existing workflows.
Bi-Directional Synchronization
Synchronization can be configured in one direction or both directions. This means updates made in one system can automatically appear in another system, keeping teams aligned while allowing each team to work in its preferred platform.
Queue Management and Error Handling
Exalate includes built-in monitoring tools such as synchronization queues, retry mechanisms, and error handling. These tools help administrators track synchronization events and resolve issues if a sync fails.
Common Use Cases
Cross-Company Collaboration
Two organizations using different tools — one on Jira, another on ServiceNow — can sync shared work without granting each other system access. Each company controls its own sync rules, sharing only agreed-upon fields. This is the most common enterprise use case for Exalate: governed, bilateral sync between companies with separate IT environments.
Customer Support to Development Escalation
Support teams using Zendesk or Freshdesk escalate tickets to engineering teams on Jira or Azure DevOps. Updates flow bidirectionally: status changes, comments, and resolution data sync back to the original ticket so support agents see current progress without needing access to the development system.
ITSM to Development Alignment
IT service management systems like ServiceNow manage incidents and change requests, while development work lives in Jira or Azure DevOps. Exalate connects these environments so that approved change requests can create linked work items on the development side, and resolution data flows back when work is complete.
Salesforce to Engineering Handoff
Sales teams log product feedback and issues in Salesforce. Exalate syncs these cases or opportunities to Jira or Azure DevOps, where engineering triages and tracks them. Neither team needs access to the other's system, and both stay informed in real time.
Multi-Instance Sync
Organizations running multiple Jira instances — cloud and on-premise, or separate cloud instances by business unit — use Exalate to synchronize items across boundaries. Triggers route items to the correct destination, and sync rules handle field-mapping differences between instances.
Security and Data Privacy
Exalate is built on a decentralized architecture in which no party has direct access to another's system. Data flows through Exalate's secure network layer, and each side manages its own authentication and sync configuration independently.
- Single-tenant infrastructure: Each Exalate node is isolated. All existing security controls of the connected system remain in place.
- No shared admin access: Each side of a connection manages its own configuration autonomously.
- Modern authentication: State-of-the-art authentication and authorization frameworks are used throughout.
- Credential independence: Admins can authenticate with Exalate without requiring admin rights on the connected system.
- Endpoint security: Exalate's infrastructure uses SentinelOne for endpoint security monitoring.
Full security documentation is available at trust.exalate.com.