Worklog Error

    Problem

    Error detail:
    Could not add/remove/update a worklog 

    Cause

    Possible error responses from Jira on worklog actions:

    • the user does not have permission to add the worklog
    • the user does not have permission to delete the worklog
    • the issue is not found or the user does not have permission to view the issue
    • the worklog is not found or the user does not have permission to view it
    • time tracking is disabled

    Solution

    Check if the following Jira settings are configured correctly:

    • the Jira Cloud user/Exalate Proxy User on Jira on-premise has the following permissions: 
      • Browse projects and Edit issues project permission for the project that the issue is in.
      • If issue-level security is configured, issue-level security permission is to view the issue.
      • add/update/remove worklogs
      • permissions to view worklogs
    • time tracking is enabled