Problem
Communication with the instance used to rely on the old authentication method. After Exalate upgrade to version 5.0 a network error occurs.
Cause
The remote user/password feature has been deprecated in Exalate 5.0
Solution
Use the following queries to remove auth for Jira on-premise
UPDATE "AO_08F1AF_RELATION" SET "REMOTE_USERNAME" = NULL, "ENCRYPTED_REMOTE_PASSWORD" = NULL, "REMOTE_PASSWORD" = NULL, "AUTHENTICATION_REQUIRED" = false; UPDATE "AO_08F1AF_INSTANCE" SET "REMOTE_USERNAME" = NULL, "ENCRYPTED_REMOTE_PASSWORD" = NULL, "REMOTE_PASSWORD" = NULL, "AUTHENTICATION_REQUIRED" = false;Use the following queries to remove auth for all the rest of the Exalate platforms
UPDATE relation SET remote_username = NULL, remote_password_encrypted = NULL, authentication_required = false; UPDATE instance SET remote_username = NULL, remote_password_encrypted = NULL, authentication_required = false;
Important: If your Exalate is hosted in exalate.cloud, please contact Exalate Support instead.