Exalate Documentation
AI Assist
NEW
Getting Started
Basics
Getting Started Guides
Academy
Use Cases
Scripting
Security
FAQs
Need Help?
Aida (Your AI Sidekick)
Troubleshooting
Support
Refine
Exalate 101
What is Exalate?
Exalate Users
Installation Guides
Setting up a Connection
Configuring a Connection
Sync Operations
Bulk Operations
How to Check the Status of your Synchronization
How to Stop Synchronization
Scripting
Working with External Scripts
Configuration Guides
Exalate API Reference Documentation
Use Cases
Business Use Cases
Technical Use Cases
Security
Security Vulnerabilities
Troubleshooting
Troubleshooting in Jira Cloud
Troubleshooting in Azure DevOps
Troubleshooting in Jira on-premise
Troubleshooting in GitHub
Troubleshooting in ServiceNow
Troubleshooting in Zendesk
Troubleshooting in Salesforce
Troubleshooting in HP ALM/QC
Dealing with Specific Errors
FAQs
Exalate FAQs
Sync FAQs
Security FAQs
Issue FAQs
Configuration FAQs
Email FAQs
Pricing and Licensing FAQs
Support
Plans and Subscriptions
Pricing & Licensing FAQs
Release History
Jira Cloud - Release History
Jira On-Premise - Release History
Azure DevOps - Release History
ServiceNow - Release History
Zendesk - Release History
GitHub - Release History
Salesforce - Release History
HP QC/ALM - Release History
Exalate AI Assist
Refine
Exalate 101
What is Exalate?
Exalate Users
Installation Guides
Setting up a Connection
Configuring a Connection
Sync Operations
Bulk Operations
How to Check the Status of your Synchronization
How to Stop Synchronization
Scripting
Working with External Scripts
Configuration Guides
Exalate API Reference Documentation
Use Cases
Business Use Cases
Technical Use Cases
Security
Security Vulnerabilities
Troubleshooting
Troubleshooting in Jira Cloud
Troubleshooting in Azure DevOps
Troubleshooting in Jira on-premise
Troubleshooting in GitHub
Troubleshooting in ServiceNow
Troubleshooting in Zendesk
Troubleshooting in Salesforce
Troubleshooting in HP ALM/QC
Dealing with Specific Errors
FAQs
Exalate FAQs
Sync FAQs
Security FAQs
Issue FAQs
Configuration FAQs
Email FAQs
Pricing and Licensing FAQs
Support
Plans and Subscriptions
Pricing & Licensing FAQs
Release History
Jira Cloud - Release History
Jira On-Premise - Release History
Azure DevOps - Release History
ServiceNow - Release History
Zendesk - Release History
GitHub - Release History
Salesforce - Release History
HP QC/ALM - Release History
Exalate AI Assist
Home
Glossary
Exalate 101
What is Exalate?
Key Terms
Connection Types
Configuration Modes
Sync Rules
What is a Replica?
How Exalate Works?
Exalate Admin Panel
Exalate Users
Proxy User
Delegated Admin Users
Installation Guides
System requirements to Install Exalate App On Premise
Install Exalate for Jira Cloud
How to Install Exalate for Jira Cloud on Docker
Install Exalate for Jira On-premise
Install Exalate for Azure DevOps
How to Install Exalate for Azure DevOps on Docker
How to Generate Personal Access Token for Azure DevOps
Install Exalate for GitHub
How to Install Exalate for GitHub on Docker
How to Generate a Personal Access Token in GitHub
How to Find the Link to the Admin Console of Exalate for GitHub
How to Migrate to OAuth on GitHub
Install Exalate for Zendesk
How to Install Exalate for Zendesk on Docker
How to Change the Proxy User for Zendesk
How to Set an Attachment Author in Exalate for Zendesk
Install Exalate for ServiceNow
How to Install Exalate for ServiceNow on Exalate Cloud
How to Deploy the Exalate Bridge App
How to Set Up Exalate in ServiceNow Using an Update Set
What are the Next Steps to Install Exalate for ServiceNow?
How to Configure Exalate for ServiceNow
How to Install ServiceNow on Your Own Server
How to Install Exalate for ServiceNow on Docker
How to Verify your Exalate for ServiceNow
How to Set Up Log In with OAuth Tokens in Exalate for ServiceNow
What Permissions should the Proxy User Have in ServiceNow?
How to Add a New Root Certificate to the Java Key Store
Install Exalate for Salesforce
How to Install Exalate for Salesforce on Docker
How to Uninstall Exalate from Salesforce
How to Manage User Permissions in Exalate for Salesforce
How to Generate a Security Token in Salesforce
How to Find the Link to the Admin Console of Exalate for Salesforce
Salesforce Sandbox Refresh and Exalate Configuration
Known Issue: Salesforce Installation Problems
Known Product Limitations
Install Exalate for HP ALM/QC
Setting up a Connection
Setting Up a Connection for Jira Cloud
Set up a Connection in Basic Mode for Jira Cloud
Set Up a Connection in Visual Mode for Jira Cloud
Initiate a Connection in Script Mode for Jira Cloud
Accept the Connection Invitation in Script Mode for Jira Cloud
Setting Up a Basic connection On a Project Level in Exalate for Jira Cloud
Setting Up a Connection for Jira On-premise
Set up a Connection in Basic Mode for Jira On-premise
Set Up a Connection in Visual Mode for Jira On-premise
Initiate a Connection in Script Mode for Jira On-premise
Accept the Connection Invitation in Script Mode for Jira On-premise
Setting Up a Connection for Azure DevOps
Set up a Connection in Basic Mode for AzureDevOps
Set Up a Connection in Visual Mode for AzureDevOps
Initiate a Connection in Script Mode for AzureDevOps
Accept the Connection Invitation in Script Mode for AzureDevOps
Setting Up a Connection for Zendesk
Set up a Connection in Basic Mode for Zendesk
Set Up a Connection in Visual Mode for Zendesk
Initiate a Connection in Script Mode for Zendesk
Accept the Connection Invitation in Script Mode for Zendesk
Setting Up a Connection for GitHub
Set up a Connection in Basic Mode for GitHub
Initiate a Connection in Script Mode for GitHub
Accept the Connection Invitation in Script Mode for GitHub
Setting Up a Connection for ServiceNow
Set up a Connection in Basic Mode for ServiceNow
Initiate a Connection in Script Mode for ServiceNow
Accept the Connection Invitation in Script Mode for ServiceNow
Setting Up a Connection for Salesforce
Set up a Connection in Basic Mode for Salesforce
Initiate a Connection in Script Mode for Salesforce
Accept the Connection Invitation in Script Mode for Salesforce
Setting Up a Connection for HP ALM/QC
Initiate a Connection for HP ALM/QC
Accept the Connection Invitation for HP ALM/QC
Configuring a Connection
Configuring a Connection for Jira Cloud
Configure the Connection in Visual Mode for Jira Cloud
Configure the Connection in Script Mode for Jira Cloud
Configuring a Connection for Jira On-premise
Configure the Connection in Visual Mode for Jira On-premise
Configure the Connection in Script Mode for Jira On-premise
Configuring a Connection for Azure DevOps
Configure the Connection in Visual Mode for Azure DevOps
Configure the Connection in Script Mode for Azure DevOps
Configuring a Connection for Zendesk
Configure the Connection in Visual Mode for Zendesk
Configure the Connection in Script Mode for Zendesk
Configuring a Connection for GitHub
Configure the Connection in Script Mode for GitHub
Configuring a Connection for ServiceNow
Configure the Connection in Script Mode for ServiceNow
Configuring a Connection for Salesforce
Configure the Connection in Script Mode for Salesforce
Configuring a Connection for HP ALM/QC
Configure the Connection for HP ALM/QC
Sync Operations
Triggers Operation
Exalate Operation
Connect Operation
Exalate Now Post Function
Sync Transaction Prioritization
Bulk Operations
Bulk Exalate
Bulk Connect
Bulk Unexalate
How to Check the Status of your Synchronization
Sync Panel in the Platform you Use
Entity Sync Status tab in Exalate Admin Console
Sync Queue
How to Stop Synchronization
Clean-up Tools
Unexalate Operation
Bulk Unexalate
Scripting
Working with External Scripts
Externalizing existing scripts
How to set up an advanced scripting environment
Externalizing existing scripts
Adding basic external script
External scripts with a bit of TLC
How to set up an advanced scripting environment for Jira Cloud and Jira on-premise
Adding basic external script
How to Work with External Scripts in Jira On-premise
External Scripts Library
Versions.groovy
Components.groovy
IssueLinks.groovy
Examples of Using External Scripts
How to Move Issues Automatically in Jira On-premise
How to Move Existing Scripts to the External Scripts Library
How to Add an External Script in Jira On-premise
How to Sync Status using External Scripts in Jira On-premise
How to Match Custom Field Sync Using External Scripts in Jira On-premise
How to Sync Sub Tasks Using External Scripts in Jira On-premise
How to SyncTempo Worklogs using External Scripts in Jira On-premise
How to Sync Status using External Scripts in Jira Cloud
Configuration Guides
Jira Cloud Configuration Guides
How to Sync Epics in Jira Cloud
How to Sync Sprints in Jira Cloud
How to Sync Issue Links on Jira Cloud
How to Sync Comments in Jira Cloud
How to Impersonate a Comment in Jira Cloud
How to Configure Script Runner listener to subscribe to EXALATED event
How to Sync Custom Fields in Jira Cloud
How to Sync a Checkbox Custom Field in Jira Cloud
How to Sync Label Custom Fields in Jira Cloud
How to Sync Request Type using Visual Mode in Jira Service Management
How to Sync Cascading Select Custom Fields in Jira Cloud
How to Sync Group Picker Custom Fields in Jira Cloud
How to Sync Date/DateTime Custom Fields in Jira Cloud
How to Sync between the Select List (single choice) custom field and issue type
How to Sync Custom Fields with Options in Jira Cloud
How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud
How to Sync Components in Jira Cloud
How to Sync Select List (single choice) to comment field
How to Sync Issue Labels in Jira Cloud
How to Convert Data between HTML and Markdown in Jira Cloud
How to Sync Time Tracking Fields in Jira Cloud
How to Sync Tasks and Subtasks in Jira Cloud
How to Sync Worklogs in Jira Cloud
How to Sync Issue User Fields in Jira Cloud
How to Sync a Resolution Field in Jira Cloud
Sync an Assignee to a Text Custom Field in Exalate for Jira Cloud
How to Sync Watchers Field in Jira Cloud
How to Sync Issue Types in Jira Cloud
Sync between Select List (single choice) and text custom field for Jira Cloud
How to Sync a Due Date Field in Jira Cloud
How to Sync Issue Change History in Jira Cloud
How to Sync Versions in Jira Cloud
How to Sync Elements Connect Fields with Different Key Values in Jira Cloud
How to Stop Issue Sync in Jira Cloud
How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud
How to Sync Organizations Fields in Jira Service Desk
How to Sync Organization Field Values to a Text Custom Field in Jira Cloud
How to Sync Change History to the Text Custom Field
How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud
How to Sync a Comment with a Remote Issue Key in Jira Cloud
How to Sync Status on Jira Cloud
How to Sync between Select List (single choice) and user picker custom field
How to Make any Jira Cloud REST API Call with the Jira Cloud HTTP Client
Exalate for Jira Cloud: Displaying a remote issue link in a custom field
How to Sync Multiple Projects with Multiple Issue Types in Jira Cloud
How to Sync Attachments in Jira Cloud
Jira On-premise Configuration Guides
How to Sync Epics in Jira On-premise
How to Sync Sprints on Jira On-premise
How to Sync Ranks in Jira On-premise
How to Sync Comments in Jira On-premise
How to Impersonate a Comment in Jira On-premise
Sync Select List (single choice) to comment field
How to Manage Comment Visibility in Jira On-premise
How to Choose a Destination Project Based on the Parent Option of a Cascading Select Custom Field
How to Sync Custom Fields in Jira On-premise
Sync between Select List (single choice) and text custom field
How to Sync a Checkbox Custom Field in Jira On-premise
Setting the Current Authenticated User as a Target Issue Reporter in Exalate for Jira on-premise
How to Sync Label Custom Fields in Jira On-premise
How to Sync Insight Custom Fields
Sync an Assignee to a Text Custom Field in Exalate for Jira on-premise
How to Sync Cascading Select Custom Fields in Jira On-premise
How to Sync Group Picker Custom Fields in Jira On-premise
How to Sync Date and DateTime Custom Fields in Jira On-premise
How to Sync Custom Fields with Options in Jira On-premise
How to Access a Workload Attribute Provided by Tempo in Jira On-premise
How to Sync Attachments in Jira On-premise
How to Sync Components in Jira On-premise
How to Sync Issue Labels in Jira On-premise
How to Sync Issue Priority Fields in Jira on Premise
How to Sync Time Tracking Fields in Jira On-premise
How to Sync Tasks and Subtasks in Jira On-premise
How to Sync SecurityLevel Issue Field in Jira On-premise
How to Sync Worklogs in Jira On-premise
How to Sync between the Select List (single choice) custom field and issue type
How to Start Issue Sync in Jira On-premise
How to Sync an Issue Key to the Summary Name in Jira On-premise
How to Sync Issue User Fields in Jira On-premise
How to Sync Issue Change History in Jira On-premise
How to Sync a Resolution Field in Jira On-premise
How to Sync Watchers Field in Jira On-premise
How to Sync Issue Types in Jira On-premise
How to Sync a Due Date Field in Jira On-premise
How to Sync Statuses in Jira On-premise
How to Sync Issue Links on Jira On-premise
How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps
How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira
How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise
How to Sync Request Participants in Jira On-premise
How to Sync Customer Request Type Field in Jira Service Management
How to Sync Service Management Fields in Jira On-premise
How to Sync Versions in Jira On-premise
How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise
How to Create a Jira Link between Issues in Local Sync
How to Set a Default Epic on the Destination Side in Jira On-premise
How to Stop Issue Sync in Jira On-premise
How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise
How to Sync a Comment with a Remote Issue Key in Jira On-premise
How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise
Azure DevOps Configuration Guides
How to Sync Comments in Azure DevOps
How to Sync Custom Fields in Azure DevOps
How to Sync Attachments in Azure DevOps
How to Sync Statuses in Azure DevOps
How to Sync Area and Iteration Paths in Azure DevOps
How to Configure Sync to Multiple Projects in Azure DevOps
How to Sync Elements Connect Fields with Different Key Values in Azure DevOps
How to Sync Work Item Fields Obtained through a REST API Call in Azure DevOps
How to Sync Work Items with a Parent Link in Exalate for Azure DevOps
How to Sync Epics from Azure DevOps to Jira Cloud
Removing HTML Tags from text in Exalate for Azure Devops
ServiceNow Configuration Guides
What are the REST APIs Used by Exalate to access ServiceNow?
How to Extract a User from a ReferenceId Field
How to Sync Different Field Types on ServiceNow
How to Sync Case on ServiceNow
How to Sync Change Request on ServiceNow
How to Sync Problem on ServiceNow
How to Sync Multiple Entities on ServiceNow
How to Sync RITM (Request Item) on ServiceNow
How to Sync Catalog Task on ServiceNow
How to Send and Update Reference Fields in ServiceNow
How to Sync Comments in ServiceNow
How to Sync Attachments in ServiceNow
How to Sync Statuses in ServiceNow
How to Sync Stories in Exalate for ServiceNow
How to Sync Epics in Exalate for ServiceNow
How to Sync Scrum Tasks in Exalate for ServiceNow
How to Sync Defects in Exalate for ServiceNow
How to Sync Enhancements in Exalate for ServiceNow
How to Sync Any Entity in Exalate for ServiceNow
How to Sync Entities to an Import Set with Exalate for ServiceNow
How to Sync Elements Connect Fields with Different Key Values in ServiceNow
How to Set Custom Headers in Communication between Exalate and ServiceNow
Zendesk Configuration Guides
How to Sync Comments in Zendesk
How to Impersonate a Comment in Zendesk
How to Manage Comment Visibility when Receiving Comments in Zendesk
How to Sync Attachments in Zendesk
How to Sync Issue Labels in Zendesk
How to Sync Issue Priority Fields in Zendesk
How to Sync IssueTypes in Zendesk
How to Sync Statuses in Zendesk
How to Sync User Fields in Zendesk
How to Sync Elements Connect Fields with Different Key Values in Zendesk
How to Convert Data between HTML and Markdown in Zendesk
Exalate for Zendesk: how to display a remote issue link in a custom field
GitHub Configuration Guides
How to Sync Comments in GitHub
How to Sync Assignees on GitHub
How to Add Remote Issue Link on GitHub
How to Sync Issue Labels on GitHub
How to Sync Milestones from Github to Jira
How to Sync Statuses in GitHub
How to Sync Pull Requests on GitHub
How to Configure Sync to Multiple Repositories in GitHub
How to Sync Elements Connect Field with Different Key Values in GitHub
Salesforce Configuration Guides
How to Sync Any Entity in Exalate for Salesforce
How to Sync Date/Datetime in Exalate for Salesforce
How to Sync Picklist and Picklist Multi-Select Fields in Exalate for Salesforce
How to Sync Priority in Exalate for Salesforce
How to Sync Statuses in Exalate for Salesforce
HP QC/ALM Configuration Guides
How to Upgrade Exalate for HP ALM/QC
How to Stop Sync on HP ALM/QC
How to Sync Defects and Test Cases in HP ALM/QC
How to Sync HP ALM/QC Custom Fields
How to Add a Remote Issue Key Field in HP ALM/QC
How to Sync Comments in HP ALM/QC
How to Sync Attachments in HP ALM/QC
How to Sync Statuses in HP ALM/QC
How to Sync Elements Connect Fields with Different Key Values in HP ALM/QC
Exalate for HP ALM/QC: Displaying a remote issue link in a custom field
Exalate API Reference Documentation
Exalate Object Types
Status Structure
Basic Object Types
CustomField Structure
Component Structure
Project Structure
ChangeItem Structure
IssueLinks Structure
Attachment Structure
IssueType Structure
Option Structure
SecurityLevel Structure
Comment Structure
Watchers Structure
User Structure
Version Structure
Priority Structure
ChangeHistory Structure
Label Structure
Resolution Structure
EntityProperties Structure and Sync
Worklog Structure
setManuallyAdjust Utility Function for Worklog
setRetain Utility Function for Worklog
setAutoAdjust Utility Function for Worklog
Exalate API Reference for Jira Cloud and Jira On-premise
Jira Cloud and On-premise Fields and Entities Available for Synchronization
Exalate API Reference for Azure DevOps
Azure DevOps Fields and Entities Available for Synchronization
Exalate API Reference for ServiceNow
ServiceNow Fields and Entities Available for Synchronization
How to Find Out the Name of a Field in ServiceNow?
Exalate API Reference for GitHub
GitHub Fields and Entities Available for Synchronization
Exalate API Reference for Zendesk
Zendesk Fields and Entities Available for Synchronization
Exalate API Reference for Salesforce
Salesforce Fields and Entities Available for Synchronization
How to Find Out Objects and Field Names for Script Mode in Salesforce?
Where to Find an Object URN in Salesforce
Exalate API Reference for HP ALM/QC
HP ALM/QC Fields and Entities Available for Synchronization
Script Helpers
attachmentHelper
mergeAttachments
commentHelper
mergeComments—with custom formatting
addComment
filterLocal
mergeComments
debugHelper
debug.error
nodeHelper
canUserEditComments
createComponent
createOption
createVersion
getCascadingSelect
getComponent
getCustomFieldDefaultValue
getHtmlComments
getHtmlField
getIssueType
getLabel
getLocalIssueFromRemoteUrn
getOption
getOptions
getPriority
getProject
getProjectByName
getRemoteIssueLinks
getResolution
getStatus
getUser
getUserByEmail
getUserByFullName
getUserByUsername
getVersion
isIssueEditable
isUserAssignable
nodeHelper.createUser
toMarkDownComments
toMarkDownFromHtml
getSecurityLevelId
getDefaultIssueType
stripHtml
getAssignmentGroupByName
getReference
getTableByLink
getSecurityLevelName
getTableByName
getBusinessServiceByName
addHttpHeader
syncHelper
getLocalIssueKeyFromRemoteId
isUnderSync
unExalateAfterProcessing
syncBackAfterProcessing
getRemoteIssueUrl
getTrackerUrl
getRemoteTrackerUrl
getExalateUrl
getRemoteExalateUrl
userHelper
createUser
findInGroup
findWithRole
getByEmail
getByKey
getByUsername
hasRole
isGroupMember
workflowHelper
transition as executor
transition as proxyuser
workLogHelper
addWorkLog
mergeWorkLogs - with custom handling
filterLocal - workLogs
mergeNewWorkLogs
commentHelper for HP ALM/QC
getSingleCommentFromCommentsArea
mergeCommentsIntoCommentsArea
qcHelper in HP ALM/QC Helpers
getTestType(qcHelper)
getTestPlan(qcHelper)
getStatus (qcHelper)
getPriority (qcHelper)
getOptions (qcHelper)
getUserByUsername (qcHelper)
findOption (qcHelper)
How to Use a Store(Issue) Function
Custom Keys
Docker Variables
How to sync issues automatically using Exalate API in Jira On-premise
How to Check if Entities are Synced
Scripts in Visual Mode
How to Make REST API Calls with the HTTP Client
Script Rules Auto-Completion
Use Cases
Business Use Cases
Customer Support Workflow Sync
Outsourced IT Service Management
Internal Request & Service Management
Development Workflow Sync
Reporting & Visibility
Technical Use Cases
Security
Data Security and Privacy Statement
Security Vulnerabilities
Security Vulnerability – Unauthorized Creation of Connections
Security Vulnerability — You can Access Restricted Project Data with the Connect Operation
Security Vulnerability – Anonymous Access to Exalate for Jira Cloud and Exalate for Salesforce
Exalate Response to the Recent Vulnerability CVE-2022-22965
Exalate Response to Log4j Vulnerability - CVE-2021-44228
Security Vulnerability: Low-Risk Vulnerability in JWT Transmission Through Headers
Exalate Cloud - Whitelist
Troubleshooting
Error Handling
Set up error notifications
How to Change the Error Impact
Troubleshooting in Jira Cloud
User Fields Don't Sync
Can't Get Workflow Scheme for Project while Syncing Statuses
Error Creating or Updating Issue: Field Can't be Set
Host Returned HTTP Response Code 500 when Installing Exalate App for Jira Cloud
REST Exception while Getting User by Username `null` on Jira Cloud
Updating Comments or Worklog Doesn't Put Issue under Sync
Syncing Attachments Throws Maximum Filename Size Error
Custom Fields Don't Sync
Subtask Sync between Team-Managed Projects Fails
Exalate Can't Comment on the Jira Issue
Attachment Sync Fails Because it Takes Too Long
"Project key is not set" when Syncing Issues via Local Connection
Problem Filtering Internal Comments on Jira Service Management
Known issue: Projects List isn't Available during Connection Setup
Java.sql.SQLException: Incorrect String Value
Invalid Issue Type Selected
Connect Operation Does Not Sync Existing Comments, Attachments and Worklogs
Impact on Exalate Functionality when Jira Site URL Changes
Troubleshooting in Azure DevOps
Can't Log in to Exalate for Azure DevOps using PAT
Creating an Area Path Filter Fails
Exalate isn't Accessible in the Organization Settings
Known Issue: Error after Verifying Exalate for Azure DevOps
This Login.live.com Page can't be Found
Troubleshooting in Jira on-premise
Proxy User Can't Access Service Desk
Proxy User Can't Create Attachments
Incompatibility with Prevent Anonymous Access 2.1
Votes, Voters, Epic Links don't Sync Automatically
Can't install Exalate by Uploading .Jar File
Local connection is Detected while Creating Connection between Different Jira On-premise Instances
Exalate production is down. How do I ensure all changes are synchronized?
Java.lang.NoSuchMethodError
Java.sql.SQLException: Incorrect String Value
Missing Property Exception when Using Exalate External Scripts
SQL Exception Thrown by the Active Objects Library
Exalate isn't Loading After an Update
Project Key wasn't Set
No Signature for toTimestamp Error
Jira Performance Issues Related to Multiple Issue Views Open at the Same Time
Organization Sync is Broken
Method Not Allowed Error on Jira v9.0.0
Known Issue: Incompatibility with the Field Security Add On
Troubleshooting in GitHub
The App Installation Can't be Finished
Failed to Log In to the Exalate App for GitHub
Search Limit on GitHub
Troubleshooting in ServiceNow
Known issue: ServiceNow doesn't Support OR Operators in Trigger Queries
Known Issue: Token Can't be Generated if the Password Contains Special Characters
Troubleshooting in Zendesk
Couldn't Install Exalate for Zendesk
Exalate App for Zendesk Doesn't Authenticate Automatically on Safari
Error when Syncing Comments or Attachments in Zendesk
A New Sync Isn't Scheduled
Recreate a Lost Webhook
Custom Fields are Randomly Updating
Troubleshooting in Salesforce
Request Node Button has Grayed Out
Comments Sync Fails
Troubleshooting in HP ALM/QC
Can't Log In to Admin of the Exalate App for HP ALM/QC
Problems during Installation using Yum
Dealing with Specific Errors
Create Issue Error
Attachment Checksum Failed
Attachment Error
Server File System Access Error
Error Updating an Issue
Worklog Error
Project Key is Invalid
java.lang.Errors Cause Exalate Synchronization to Stop
Comment Can't be Created because the Text is Too Long
General SSLEngine Problem
UnhandledHubCustomFieldValueConversionException Error
Ambiguous Method Overloading for Method nodeHelper.getIssueType
Connection Can't be Renamed
Unblocking the Required Fields Error
Invalid License Key
Error notifications Aren't Sent to the Administrators
filterLocal Doesn't Filter Out Service Management Internal Comments
Can't Sync Attachments between Jira on Windows Server and HP ALM/QC
Overlap between Custom Fields and System Fields
Workaround on Updating Closed Issues that Can't be Edited
Free Plan License Errors
Cannot Sync the Epic Name Field
Our Team has been Notified
Issue Does Not Exist or You Do Not Have Permission to See it
Communication With an Instance is Giving a Network Error after Upgrading to Exalate 5.0
Updating External Scripts to be Compatible with Exalate 5.2.2 Onwards
Root Causing Sync Rules Scripts Errors
Unblocking Required Fields Error
This mapping is not supported
Known Issue: Exalate isn't Displaying Correctly in IE 11
Known Issue: With Syncing Summary Longer Than 255 Characters
Known issue: permission warnings in Exalate logs
Known Issue: The "Cancel Subscription" modal displays incorrect amount of issues under sync
FAQs
Exalate FAQs
How to upgrade a Basic connection?
Can I Use Exalate for Migration?
What is the Difference between Exalate for Jira Cloud & Jira On-premise?
How to Measure Exalate Performance - the Ping Pong Test
How to Test the Performance of Exalate for Jira Data Center
How Can I Start from Scratch with Exalate?
What are the Known Product Limitations in Exalate for Salesforce?
Exalate Cloud: Features, Clusters, and Location
Sync FAQs
What Happens with the Entity in case Synchronization Stops?
How to Sync Existing Defects in HP ALM/QC with Remote Issues in Jira
What is the Max Attachment Size that Exalate Can Synchronize?
How to ensure Exalate does not synchronize when staging a production environment into test
How to Stop Entity Sync
Does Exalate Support Agile Project Synchronization?
How to Add a Sync Panel to Salesforce
How to Force a Quick Sync of Missing Fields in the Synced Entities
How to Search Issues Under Sync with JQL Functions
Security FAQs
How is the Data Secured on the Exalate Server for Jira Cloud?
How to Secure a Connection between Exalate and a PostgreSQL Database in Docker
Issue FAQs
Is it Possible to Keep the Issue Key Same on Both Sides?
Configuration FAQs
Configuration FAQs
Email FAQs
Set up how often Exalate sends emails
Why Am I Not Getting Email Notifications?
Pricing and Licensing FAQs
General FAQs
How to bring up a reverse proxy using the jwilder/nginx-proxy
How to Change the Destination Instance URL
How to use REST APIs for Monitoring Purposes
What is a PTR record?
Support
Service Level Agreement
Exalate Enterprise Plan
Professional Services
Exalate Cloud: What to Expect from Different Service Levels
Exalate for Jira Server End of Support and Maintenance
Jira End of Life and Support
How to Generate a Support.zip File
Plans and Subscriptions
Pricing & Licensing FAQs
How to Activate an Exalate Network License Key
How to Update an Exalate License Key on Jira
How to Edit an Exalate License Key
How to get an Exalate Instance License
How to Switch to a Free Plan License in Exalate for Jira Cloud
How to Upgrade a Free Plan License in Jira Cloud
How to Upgrade a Free Plan License
How to Manage Stripe Billing Information
Free Plan: Clarifications
What to do if you purchase a license from the Atlassian Marketplace
Release History
Jira Cloud - Release History
Jira Cloud - Version 5.20.1
Jira Cloud - Version 5.19.3
Jira Cloud - Version 5.18.0
Jira Cloud - Version 5.17.1
Jira Cloud - Version 5.16.0
Jira Cloud - Version 5.15.0
Jira Cloud - Version 5.14.1
Jira Cloud - Version 5.13.2
Jira Cloud - Version 5.13.1
Jira Cloud - Version 5.12.0
Jira Cloud - Version 5.10.2
Jira Cloud - Version 5.10.0
Jira Cloud - Version 5.9.4
Jira Cloud - Version 5.9.0-5.9.2
Jira Cloud - Version 5.8.2
Jira Cloud - Version 5.8.1
Jira Cloud - Version 5.7.4
Jira Cloud - Version 5.7.3
Jira Cloud - Version 5.7.2
Jira Cloud - Version 5.7.1
Jira Cloud - Version 5.7.0
Jira Cloud - Version 5.6.0
Jira Cloud - Version 5.5.6
Jira Cloud - Version 5.5.5
Jira Cloud - Version 5.5.4
Jira Cloud - Version 5.5.2
Jira Cloud - Version 5.5.0/5.5.1
Jira Cloud - Version 5.4.19
Jira Cloud - Version 5.4.18
Jira Cloud - Version 5.4.16
Jira Cloud - Version 5.4.11
Jira Cloud - Version 5.4.10
Jira Cloud - Version 5.4.8
Jira Cloud - Version 5.4.7
Jira Cloud - Version 5.4.6
Jira Cloud - Version 5.3.5
Jira Cloud - Version 5.3.4
Jira Cloud - Version 5.3.3
Jira Cloud - Version 5.3.2
Jira Cloud - Version 5.3.1
Jira Cloud - Version 5.3.0
Jira Cloud - Version 5.2.7
Jira Cloud - Version 5.2.6
Jira Cloud - Version 5.2.5.1
Jira Cloud - Version 5.2.5
Jira Cloud - Version 5.2.4
Jira Cloud - Version 5.2.3
Jira Cloud - Version 5.2.2
Jira Cloud - Version 5.2.1
Jira Cloud - Version 5.2.0
Jira Cloud - Version 5.1.6
Jira Cloud - Version 5.1.5
Jira Cloud - Version 5.1.4
Jira Cloud - Version 5.1.3.1
Jira Cloud - Version 5.1.2.2
Jira Cloud - Version 4.1.7-AC (internal: 5.1.2)
Jira Cloud - Version 4.1.7-AC (internal: 5.1.1)
Jira Cloud - Version 4.1.7-AC (internal: 5.1.0)
Jira Cloud - Version 4.1.6-AC (internal: 5.0.67)
Jira Cloud - Version 4.1.6-AC (internal: 5.0.65)
Jira Cloud - Version 4.1.6-AC (internal: 5.0.64)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.61)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.60)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.59)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.56)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.55)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.53)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.52)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.49)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.45)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.44)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.42)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.40)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.37)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.35)
Jira Cloud - Version 4.1.2-AC (internal: 5.0.16)
Jira Cloud - Version 4.1.0-AC (internal: 5.0.0)
Jira Cloud - Version 4.1.0-AC (internal: 4.6.12)
Jira On-Premise - Release History
Jira on-premise - Version 5.20.2
Jira on-premise - Version 5.19.3
Jira on-premise - Version 5.18.0
Jira on-premise - Version 5.17.2
Jira on-premise - Version 5.16.0
Jira on-premise - Version 5.15.0
Jira on-Premise - Version 5.13.2
Jira on-premise - Version 5.13.1
Jira on-premise - Version 5.11.1
Jira on-premise - Version 5.10.0
Jira on-premise - Version 5.9.4
Jira-on-premise - Version 5.8.1
Jira-on-premise - Version 5.7.0
Jira on-premise - Version 5.6.0
Jira on-premise - Version 5.5.6
Jira on-premise - Version 5.5.5
Jira on-premise - Version 5.5.4
Jira on-premise - Version 5.5.2
Jira on-premise - Version 5.5.1
Jira on-premise - Version 5.4.18
Jira on-premise - Version 5.4.16
Jira on-premise - Version 5.4.15
Jira on-premise - Version 5.4.12
Jira on-premise - Version 5.4.2
Jira on-premise - Version 5.4.1
Jira on-premise - Version 5.4.0
Jira on-premise - Version 5.3.9
Jira on-premise - Version 5.3.8
Jira on-premise - Version 5.3.7
Jira on-premise - Version 5.3.6
Jira on-premise - Version 5.3.5
Jira on-premise - Version 5.3.4
Jira on-premise - Version 5.3.3
Jira on-premise - Version 5.3.2
Jira on-premise - Version 5.3.1
Jira on-premise - Version 5.2.5
Jira on-premise - Version 5.3.0
Jira on-premise - Version 5.2.6
Jira on-premise - Version 5.2.4
Jira on-premise - Version 5.2.3
Jira on-premise - Version 5.2.2
Jira on-premise - Version 5.2.1
Jira on-premise - Version 5.2.0
Jira on-premise - Version 5.1.9
Jira on-premise - Version 5.1.8
Jira on-premise - Version 5.1.7
Jira on-premise - Version 5.1.4
Jira on-premise - Version 5.1.3
Jira on-premise - Version 5.1.2
Jira on-premise - Version 5.1.1
Jira on-premise - Version 5.1.0
Jira on-premise - Version 5.0.6
Jira on-premise - Version 5.0.5
Jira on-premise - Version 5.0.4
Jira on-premise - Version 5.0.3
Jira on-premise - Version 5.0.2
Jira on-premise - Version 5.0.1
Jira on-premise - Version 4.7.9
Jira on-premise - Version 4.7.8
Jira on-premise - Version 4.7.7
Jira on-premise - Version 4.7.6
Jira on-premise - Version 4.7.5
Jira on-premise - Version 4.7.4
Jira on-premise - Version 4.7.3
Jira on-premise - Version 4.7.2
Jira on-premise - Version 4.7.1
Jira on-premise - Version 4.6.19
Jira on-premise - Version 4.6.17
Jira on-premise - Version 4.6.12
Jira on-premise - Version 4.6.11
Azure DevOps - Release History
Azure DevOps - Version 5.20.1
Azure DevOps - Version 5.19.2
Azure DevOps - Version 5.19.1
Azure DevOps - Version 5.18.0
Azure DevOps - Version 5.17.1
Azure DevOps - Version 5.16.0
Azure DevOps - Version 5.15.0
Azure DevOps - Version 5.14.1
Azure DevOps - Version 5.13.2
Azure DevOps - Version 5.13.1
Azure DevOps - Version 5.12.0
Azure DevOps - Version 5.11.1
Azure DevOps - Version 5.10.1
Azure Devops - Version 5.9.0-5.9.3
Azure DevOps - Version 5.8.1
Azure DevOps - Version 5.7.4
Azure DevOps - Version 5.7.3
Azure DevOps - Version 5.7.0
Azure DevOps - Version 5.6.0
Azure DevOps - Version 5.5.6
Azure DevOps - Version 5.5.5
Azure DevOps - Version 5.5.4
Azure DevOps - Version 5.5.2
Azure DevOps - Version 5.5.0/5.5.1
Azure DevOps - Version 5.4.19
Azure DevOps - Version 5.4.17
Azure DevOps - Version 5.4.13
Azure DevOps - Version 5.4.11
Azure DevOps - Version 5.4.10
Azure DevOps - Version 5.4.9
Azure DevOps - Version 5.4.8
Azure DevOps - Version 5.4.6
Azure DevOps - Version 5.4.1
Azure DevOps - Version 5.4.0
Azure DevOps - Version 5.3.3
Azure DevOps - Version 5.3.2
Azure DevOps - Version 5.3.1
Azure DevOps - Version 5.3.0
Azure DevOps - Version 5.2.5
Azure DevOps - Version 5.2.4
Azure DevOps - Version 5.2.3
Azure DevOps - Version 5.2.2
Azure DevOps - Version 5.2.1
Azure DevOps - Version 5.2.0.1
Azure DevOps - Version 5.2.0
Azure DevOps - Version 5.1.3
Azure DevOps - Version 5.1.2
Azure DevOps - Version 5.1.1
Azure DevOps - Version 5.1.0
Azure DevOps - Version 5.0.27
Azure DevOps - Version 5.0.22
Azure DevOps - Version 5.0.21
Azure DevOps - Version 5.0.20
Azure DevOps - Version 5.0.19
Azure DevOps - Version 5.0.18
Azure DevOps - Version 5.0.17
Azure DevOps - Version 5.0.14
Azure DevOps - Version 5.0.12
Azure DevOps - Version 5.0.10
Azure DevOps - Version 5.0.0
Azure DevOps - Version 4.6.3
Azure DevOps - Version 4.6.0
ServiceNow - Release History
ServiceNow - Version 5.20.2
ServiceNow - Version 5.20.1
ServiceNow - Version 5.19.2
ServiceNow - Version 5.18.0
ServiceNow - Version 5.17.1
Servicenow - Version 5.16.0
ServiceNow - Version 5.15.0
ServiceNow -Version 5.14.0
ServiceNow - Version 5.13.2
ServiceNow - Version 5.13.1
ServiceNow - Version 5.12.0
ServiceNow - Version 5.11.1
ServiceNow - Version 5.10.0
ServiceNow - Version 5.9.0-5.9.3
ServiceNow - Version 5.8.2
ServiceNow - Version 5.8.1
ServiceNow - Version 5.7.4
ServiceNow - Version 5.7.3
ServiceNow - Version 5.7.0
ServiceNow - Version 5.6.0
ServiceNow - Version 5.5.6
ServiceNow - Version 5.5.5
ServiceNow - Version 5.5.4
ServiceNow - Version 5.5.3
ServiceNow - Version 5.5.0/5.5.1
ServiceNow - Version 5.4.19
ServiceNow - Version 5.4.11
ServiceNow - Version 5.4.10
ServiceNow - Version 5.4.9
ServiceNow - Version 5.4.8
ServiceNow - Version 5.4.6
ServiceNow - Version 5.4.0
ServiceNow - Version 5.3.1
ServiceNow - Version 5.3.0.1
ServiceNow - Version 5.2.7
ServiceNow - Version 5.2.6
ServiceNow - Version 5.2.5
ServiceNow - Version 5.2.4
ServiceNow - Version 5.2.3
ServiceNow - Version 5.2.2
ServiceNow - Version 5.2.1
ServiceNow - Version 5.2.0
ServiceNow - Version 5.1.3
ServiceNow - Version 5.1.2
ServiceNow - Version 5.1.1
ServiceNow - Version 5.0.28
ServiceNow - Version 5.0.27
ServiceNow - Version 5.0.26
ServiceNow - Version 5.0.24
ServiceNow - Version 5.0.21
Servicenow - Version 5.0.19
Servicenow - Version 5.0.16
Servicenow - Version 5.0.0
Servicenow - Version 4.7.4
Servicenow - Version 4.7.1
Zendesk - Release History
Zendesk - Version 5.20.1
Zendesk - Version 5.19.2
Zendesk - Version 5.19.1
Zendesk - Version 5.18.0
Zendesk - Version 5.17.1
Zendesk - Version 5.16.0
Zendesk - Version 5.15.0
Zendesk - Version 5.14.1
Zendesk - Version 5.13.2
Zendesk - Version 5.13.1
Zendesk - Version 5.13.0
Zendesk - Version 5.12.0
Zendesk - Version 5.11.1
Zendesk - Version 5.11.0
Zendesk - Version 5.10.0
Zendesk - Version 5.9.0-5.9.3
Zendesk - Version 5.8.2
Zendesk - version 5.8.1
Zendesk - version 5.7.4
Zendesk - version 5.7.3
Zendesk - version 5.7.0
Zendesk - Version 5.6.0
Zendesk - Version 5.5.6
Zendesk - Version 5.5.5
Zendesk - Version 5.5.4
Zendesk - Version 5.5.2
Zendesk - Version 5.5.0/5.5.1
Zendesk - Version 5.4.19
Zendesk - Version 5.4.16
Zendesk - Version 5.4.11
Zendesk - Version 5.4.10
Zendesk - Version 5.4.8
Zendesk - Version 5.4.6
Zendesk - Version 5.3.3
Zendesk - Version 5.3.2
Zendesk - Version 5.3.1
Zendesk - Version 5.3.0
Zendesk - Version 5.2.2
Zendesk - Version 5.2.1
Zendesk - Version 5.2.0
Zendesk - Version 5.1.3
Zendesk - Version 5.1.2.2
Zendesk - Version 5.1.1
Zendesk - Version 5.1.0.1
Zendesk - Version 5.1.0
Zendesk - Version 5.0.30
Zendesk - Version 5.0.29
Zendesk - Version 5.0.28
Zendesk - Version 5.0.27
Zendesk - Version 5.0.26
Zendesk - Version 5.0.25
Zendesk - Version 5.0.24
Zendesk - Version 5.0.21
Zendesk - Version 5.0.18
Zendesk - Version 5.0.15
Zendesk - Version 5.0.14
Zendesk - Version 5.0.12
Zendesk - Version 5.0.10
Zendesk - Version 5.0.0
Zendesk - Version 4.6.8
GitHub - Release History
Github - Version 5.20.1
Github - Version 5.19.2
Github - Version 5.19.1
Github - Version 5.18.0
Github - Version 5.17.1
Github - Version 5.16.0
Github - Version 5.15.0
Github - Version 5.14.0
Github - Version 5.13.2
Github - Version 5.13.1
Github - Version 5.13.0
GitHub - Version 5.12.0
GitHub - Version 5.11.1
GitHub - Version 5.11.0
GitHub - Version 5.10.1
GitHub - Version 5.9.0-5.9.3
GitHub - Version 5.8.2
GitHub - Version 5.8.1
GitHub - Version 5.7.4
GitHub - Version 5.7.0
GitHub - Version 5.6.0
GitHub - Version 5.5.6
GitHub - Version 5.5.5
GitHub - Version 5.5.4
GitHub - Version 5.5.2
GitHub - Version 5.5.0/5.5.1
GitHub - Version 5.4.19
GitHub - Version 5.4.18
GitHub - Version 5.4.16
GitHub - Version 5.4.11
GitHub - Version 5.4.10
GitHub - Version 5.4.9
GitHub - Version 5.4.8
GitHub - Version 5.4.6
GitHub - Version 5.4.4
GitHub - Version 5.4.3
GitHub - Version 5.4.2
GitHub - Version 5.4.1
GitHub - Version 5.4.0.1
GitHub - Version 5.4.0
GitHub - Version 5.3.2
GitHub - Version 5.3.1
GitHub - Version 5.3.0
GitHub - Version 5.2.3
GitHub - Version 5.2.2
GitHub - Version 5.2.1
GitHub - Version 5.2.0
GitHub - Version 5.1.4
GitHub - Version 5.1.3
GitHub - Version 5.1.2
GitHub - Version 5.1.1
GitHub - Version 5.1.0
GitHub - Version 5.0.17.1
GitHub - Version 5.0.17
GitHub - Version 5.0.16
GitHub - Version 5.0.14
GitHub - Version 5.0.13
GitHub - Version 5.0.9
GitHub - Version 5.0.8
GitHub - Version 5.0.0
GitHub - Version 4.6.12
Salesforce - Release History
Salesforce - Version 5.20.1
Salesforce - Version 5.19.2
Salesforce - Version 5.18.0
Salesforce - Version 5.17.1
Salesforce - Version 5.16.0
Salesforce - Version 5.15.0
Salesforce - Version 5.14.1
Salesforce - Version 5.13.2
Salesforce - Version 5.13.1
Salesforce - Version 5.12.1
Salesforce - Version 5.11.1
Salesforce - Version 5.11.0
Salesforce - Version 5.10.1
Salesforce - Version 5.9.0-5.9.3
Salesforce - Version 5.8.1
Salesforce - Version 5.7.4
Salesforce - Version 5.7.3
Salesforce - Version 5.7.0
Salesforce - Version 5.6.0
Salesforce - Version 5.5.6
Salesforce - Version 5.5.5
Salesforce - Version 5.5.4
Salesforce - Version 5.5.2
Salesforce - Version 5.5.0/5.5.1
Salesforce - Version 5.4.19
Salesforce - Version 5.4.16
Salesforce - Version 5.4.11
Salesforce - Version 5.4.10
Salesforce - Version 5.4.9
Salesforce - Version 5.4.8
Salesforce - Version 5.4.6
Salesforce - Version 5.4.2
Salesforce - Version 5.4.1
Salesforce - Version 5.4.0.1
Salesforce - Version 5.2.2
Salesforce - Version 5.2.1
Salesforce - Version 5.2.0
Salesforce - Version 0.5.1
Salesforce - Version 0.5.0
HP QC/ALM - Release History
HP ALM/QC - Version 5.0.14
HP ALM/QC - Version 5.0.13
HP ALM/QC - Version 5.0.12
HP ALM/QC - Version 5.0.11
HP ALM/QC - Version 5.0.10.1
HP ALM/QC - Version 5.0.10
HP ALM/QC - Version 5.0.8
HP ALM/QC - Version 5.0.7
HP ALM/QC - Version 5.0.6
HP ALM/QC - Version 5.0.5
HP ALM/QC - Version 5.0.1
HP ALM/QC - Version 5.0.0
Exalate AI Assist
Configuring Exalate Script Connections with AI Assist: A Step-by-Step Guide
Exalate AI Assist: FAQs
Guidelines for Effective Prompting with Exalate AI Assist
Aida
Home
FAQs
Last Modified on 08/27/2023 9:58 pm EDT
Answers to the most commonly asked questions
On this page