Error when Syncing Comments or Attachments in Zendesk

Problem

In Exalate for Zendesk, ticket sync could sometimes get stuck with one of the following error messages:

Exception evaluating property 'length' for services.node.hubobjects.ZendeskObjectToHubObjectConversionService$$anon$1, Reason: groovy.lang.MissingPropertyException: No such property: length for class: com.exalate.basic.domain.hubobject.v1.BasicHubComment

Exception evaluating property 'size' for services.node.hubobjects.ZendeskObjectToHubObjectConversionService$$anon$1, Reason: groovy.lang.MissingPropertyException: No such property: length for class: com.exalate.basic.domain.hubobject.v1.BasicHubComment

Cause

The problem could appear when you use the following variables in your scripts:

• issue.comments.length
• issue.comments.size
• issue.attachments.length
• issue.attachments.size

It appears when Exalate for Zendesk is trying to "lazy load" the comments.

Solution

Use the following scripts to resolve the issue:

• For comments:

  def commentList = issue.comments.collect{ it }

• For attachments:

  def attachmentList = issue.attachments.collect{ it }