How to Sync Status in Xurrent

    This article describes how to synchronize status between Xurrent and other systems.

    Status in Xurrent: In Xurrent the status provides visibility into the progress of a request, helping users and support staff track its lifecycle

    Request status synchronization

    Outgoing sync (Xurrent → Remote system)

    To send request status from Xurrent to the remote system:

    replica.status = entity.status

    Incoming sync (Remote system → Xurrent)

    To receive request status from the remote system and update Xurrent requests:

    // Map remote status to xurrent request status
    def statusMap = [
        "Done": "Completed",
        "In Progress": "In Progress",
        "To Do": "Being Created"
    ]
    entity.status = nodeHelper.getStatus(statusMap[replica.status.name])

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