Zendesk - Version 5.27.0

    Released for Zendesk on July 23rd, 2025

    📊 Access Trend Dashboard from the Exalate Console

    Exalate administrators can now securely access a dedicated trend dashboard directly from the UI. This dashboard provides insights into synchronization activity over time, helping admins monitor and understand their node's performance. The link opens in a new tab and is available only to authorized users. More details here.

    In this release, we've resolved the following issue and implemented improvement: 

    Bug fixes

    • XLT-6880 - Sync Fails Due to Alphanumeric Comment ID Parsing.

    Improvements

    • XLT-6852 - Trend dashboard for Exalate.