Zendesk Fields and Entities Available for Synchronization

    This page describes the reference of the entities and fields supported for synchronization from the Zendesk instance.

    Fields Supported in Ticket Entity

    field name variable type
    1 id ticket.key Integer
    2 subject ticket.summary String
    3 type ticket.type String
    4 description ticket.description String
    5 comment ticket.comment Seq[Comment]
    6 priority ticket.priority String
    7 requester ticket.reporter Long
    8 submitter ticket.creator Long
    9 assignee ticket.assignee Long
    10 tags ticket.label String
    11 state ticket.status String
    12 attachment ticket.attachments Seq[Attachment]
    13 organization ticket.organization_id Long
    14 problem ticket.problem_id Long