Zendesk Fields and Entities Available for Synchronization

    This page describes the reference of the entities and fields supported for synchronization from the Zendesk instance.

    Fields Supported in Ticket Entity


    field namevariabletype
    1idticket.keyInteger
    2subjectticket.summaryString
    3typeticket.typeString
    4descriptionticket.descriptionString
    5commentticket.commentSeq[Comment]
    6priorityticket.priorityString
    7requesterticket.reporterLong
    8submitterticket.creatorLong
    9assigneeticket.assigneeLong
    10tagsticket.labelString
    11stateticket.statusString
    12attachmentticket.attachmentsSeq[Attachment]
    13organizationticket.organization_idLong
    14problemticket.problem_idLong