This page describes the reference of the entities and fields supported for synchronization from the Zendesk instance.
Fields Supported in Ticket Entity
|
|
field name | variable | type |
|---|---|---|---|
| 1 | id | ticket.key | Integer |
| 2 | subject | ticket.summary | String |
| 3 | type | ticket.type | String
|
| 4 | description | ticket.description | String
|
| 5 | comment | ticket.comment | Seq[Comment] |
| 6 | priority | ticket.priority | String |
| 7 | requester | ticket.reporter | Long |
| 8 | submitter | ticket.creator | Long |
| 9 | assignee | ticket.assignee | Long |
| 10 | tags | ticket.label | String |
| 11 | state | ticket.status | String |
| 12 | attachment | ticket.attachments | Seq[Attachment] |
| 13 | organization | ticket.organization_id | Long |
| 14 | problem | ticket.problem_id | Long |