How to Update an Exalate License Key on Jira

    After installing Exalate for Jira Cloud, you get an evaluation license that is managed by Atlassian. After purchasing an instance or a network license, you get an Exalate license key from us, that you need to update manually. This article describes how to update the license key.

    Note: If you purchased Jira from the Atlassian Marketplace, Atlassian provides you the key. For more information, please see this article.

    To update an Exalate license key:

    1. Unsubscribe From The Evaluation License

    To unsubscribe from Exalate:

    1. Navigate to Apps -> Manage apps in Jira Cloud or Settings -> Manage apps in Jira on-premise

    2. Select Exalate in the User-installed apps list

    3. Click Stop trial

    4. Click Unsubscribe

    2. Update The License Key

    You can edit the License Details menu only after unsubscribing.

    To update the license key:

    1. Click License Details in the Exalate Menu Panel

    2. Click License Key
    3. Paste the license key you got from us.

    4. Click Update