This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.
After installing Exalate for Jira Cloud, you get an evaluation license that is managed by Atlassian. After purchasing an instance or a network license, you get an Exalate license key from us, that you need to update manually. This article describes how to update the license key.
Note: If you purchased Jira from the Atlassian Marketplace, Atlassian provides you the key. For more information, please see this article.
To update an Exalate license key:
1. Unsubscribe From The Evaluation License
To unsubscribe from Exalate:
- Navigate to Apps -> Manage apps in Jira Cloud or
Settings -> Manage apps in Jira on-premise
- Select Exalate in the User-installed apps list
- Click Stop trial
- Click Unsubscribe
2. Update The License Key
You can edit the License Details menu only after unsubscribing.
To update the license key:
- Click License Details in the Exalate Menu Panel
- Click License Key
- Paste the license key you got from us.
- Click Update
