Unidirectional Sync from Service Desk

    This use case shows how you can connect 2 Jira such that one Jira is used for servicing customers, and the other for tracking development tasks.


    Jira Configuration

    To support the Send to development function, the workflow of the Service desk configuration should be slightly changed.


    You need to add an Exalate post function to the Send to development transition using the previously created connection DeskDev.

    The Exalate post function is the last in the list as the synchronization needs to take all the changes (such as comments) with it.

    Sync Rules Setup

    Service desk Configuration

    Outgoing sync

    replica.key            = issue.key
    replica.assignee       = issue.assignee 
    replica.reporter       = issue.reporter
    replica.summary        = issue.summary
    replica.description    = issue.description
    replica.comments       = issue.comments
    replica.resolution     = issue.resolution
    replica.status         = issue.status
    replica.project        = issue.project
    replica.attachments    = issue.attachments

    Incoming sync

    if (firstSync) {
      return // ignore incoming requests to create issues
    } else {
    issue.summary      = replica.summary
    issue.description  = replica.description
    issue.comments += replica.addedComments
    issue.attachments += replica.addedAttachments
    
    //When the development issue is resolved, trigger the development ready transition
    
    if (replica.resolution != null) {
      issue.doTransition = "Development Ready"
    }
    }

    Development JIRA Configuration

    Outgoing sync

     replica.key            = issue.key
    replica.assignee       = issue.assignee 
    replica.reporter       = issue.reporter
    replica.summary        = issue.summary
    replica.description    = issue.description
    replica.comments       = issue.comments
    replica.resolution     = issue.resolution
    replica.status         = issue.status
    replica.project        = issue.project
    replica.attachments    = issue.attachments

    Incoming sync

    issue.projectKey   = "ACME"
    issue.typeName     = "Task"
    issue.summary      = replica.summary
    issue.description  = replica.description
    issue.comments += replica.addedComments
    issue.attachments += replica.addedAttachment
    
    //When the remote issue is in status 'waiting for development' and the local issue has been closed, reopen it
    
    if (replica.status.name == "Waiting for development" && issue.resolution != null) {
      issue.doTransition = "Reopen"
    }

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