Known issue: Projects List isn't Available during Connection Setup


    Sometimes when creating multiple Connections between Jira Cloud and other task management systems, you might bump into an issue where the list of projects is not loading.

    It happens rarely, most of the cases occur when setting up 3 or more connections in a row. The issue appears on the Select a Project step of the Connection setup flow:

    Select Jira project in Exalate


    If you experience this issue after creating several Connections we recommend that you try to clear the cache or start setting up a connection through the Incognito window. This will help resolve the issue.