A New Sync Isn't Scheduled


    Exalate for Zendesk stops scheduling new sync.


    Exalate for Zendesk depends on two configurations to be able to schedule sync. It is common for Zendesk to stop scheduling sync when the webhook deactivates.


    In your Zendesk dashboard navigate to Settings > Extension and check for Exalate host:

    After that, navigate to Settings > Triggers and check for Exalate webhook:

    Make sure that both endpoints are enabled.