How to Sync Inline Images in Freshservice Using Exalat

Synchronizing Inline Images in Freshservice Using Exalate

This article explains how to synchronize inline images in comments (public/ private) for Freshservice with Exalate. With Exalate, you have full control over how inline images are synced between systems.

Note: This functionality only supports image files. Other file types or extensions are not supported.

Source Side (Freshservice)

Supported Image Formats

Only the following image formats can be synchronized as inline images:

.jpeg
.png
.img
(and similar image formats)

Note: This functionality is available for both descriptions and comments.

Outgoing Sync

To send inline images from Freshservice to the destination system, use the following script:

replica.attachments = entity.attachments

Uploading Inline Images in Freshservice

There are two ways to add inline images to a note or summary:

1. Using the Image Attachment Icon

In the Freshservice text editor, click the image attachment icon.

A pop-up will appear, allowing you to upload an image.

2. Copy and Paste

Simply use Cmd + C → Cmd + V (on Mac) or Ctrl + C → Ctrl + V (on Windows) to paste an image into the editor.

Images uploaded from your device or pasted directly (via clipboard) will be synced.
Images added via URL links will also be synchronized.

Destination Side

Incoming Sync

To receive inline images from the destination side, define the following in your incoming script configuration:

entity.attachments = attachmentHelper.mergeAttachments(entity, replica)

Have More Questions?

Feel free to ask the Exalate Community for help, tips, or best practices.

How to Sync Inline Images in Freshservice