How to Stop Issue Sync in Jira On-premise

    There are certain cases when you need to stop an issue synchronization at some point. Exalate has a built-in feature that helps to stop synchronizing an issue.

    A typical use case is 'Move issue from one instance to another' which is actually the sequence:

    1. Exalate Issue
    2. Unexalate Issue
    3. Delete local issue

    There are multiple ways to stop issue synchronization:

    • Unexalate button
    • Post-function
    • By using API

    Unexalate button

    You can use the Unexalate operation directly on an issue. More details.

    Important: Make sure that all synchronization messages have been processed before using Unexalate issue operation.

    Post-function

    JIRA includes several post functions that can be added to transitions. The Exalate app provides Unexalate Now post function. You can add it after a certain transition in the workflow on JIRA on-premise.

    By using API

    Note: This method is applicable only to Jira on-premise.

    Note: You can also remove sync data by different criteria like an issue, or a connection, or remove the whole synchronization info using a clean-up tool.