How to Stop Issue Sync in Jira On-premise

    There are certain cases when you need to stop an issue synchronization at some point. Exalate has a built-in feature that helps to stop synchronizing an issue.

    A typical use case is 'Move issue from one instance to another' which is actually the sequence:

    1. Exalate Issue
    2. Unexalate Issue
    3. Delete local issue

    There are multiple ways to stop issue synchronization:

    • Unexalate button
    • Post-function
    • By using API

    Unexalate button

    You can use the Unexalate operation directly on an issue. More details.

    Important: Make sure that all synchronization messages have been processed before using Unexalate issue operation.


    JIRA includes several post functions that can be added to transitions. The Exalate app provides Unexalate Now post function. You can add it after a certain transition in the workflow on JIRA on-premise.

    By using API

    Note: This method is applicable only to Jira on-premise.

    Note: You can also remove sync data by different criteria like an issue, or a connection, or remove the whole synchronization info using a clean-up tool.