There are certain cases when you need to stop an issue synchronization at some point. Exalate has a built-in feature that helps to stop synchronizing an issue.
A typical use case is 'Move issue from one instance to another' which is actually the sequence:
- Exalate Issue
- Unexalate Issue
- Delete local issue
There are multiple ways to stop issue synchronization:
- Unexalate button
- Post-function
- By using API
Unexalate button
You can use the Unexalate operation directly on an issue. More details.
Important: Make sure that all synchronization messages have been processed before using Unexalate issue operation.
Post-function
JIRA includes several post functions that can be added to transitions. The Exalate app provides Unexalate Now post function. You can add it after a certain transition in the workflow on JIRA on-premise.
By using API
Note: This method is applicable only to Jira on-premise.
Note: You can also remove sync data by different criteria like an issue, or a connection, or remove the whole synchronization info using a clean-up tool.