This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.
This article describes how to synchronize Request participants field on Jira on-premise Service Desk, users are matched by email.
Source Side
Outgoing sync
replica.customFields."Request participants" = issue.customFields."Request participants"
Destination Side
Incoming sync
issue.customFields."Request participants"?.value = replica.customFields."Request participants"?.value?.collect { it ->
nodeHelper.getUserByEmail(it?.email)
}