This article shows how to sync Zendesk user fields. In Exalate, you can sync:
- ticket creators
- ticket assignees
- ticket reporters
Check out the full list of entities you can sync in Zendesk: fields and entities available for synchronization.
Use the following script to send fields like ticket creator, ticket assignee, and ticket reporter:
Use the following scripts to sync ticket user fields received from Zendesk:
Set the local creator, assignee, and reporter based on the email of the remote issue creator, assignee and reporter: