Pricing & Licensing FAQs

Articles

How to Configure an Exalate Instance License on Jira On-premise?
This page shows how to configure the Exalate license for Jira on-premise. You can retrieve your Exalate for Jira on-premise Atlassian license from my.atlassian.com . Navigate to Settings -> Apps -> Manage apps . Select E...
How to Activate an Exalate Network License Key?
This article describes how to activate an Exalate network license. Submit a request to get the Exalate network license. Before configuring the  Exalate network  license key,  make sure that you don't have an active Atla...
How to Update an Exalate License Key on Jira?
After installing Exalate for Jira Cloud, you get an evaluation license that is managed by Atlassian. After purchasing an instance or a network license, you get an Exalate license key from us, that you need to update manually. This article describes...
How to Edit an Exalate License Key?
When registering your Exalate instance, you get an evaluation license. You can update the license key after buying an instance, or a network license. This article shows how to update the Exalate license key. 1. Navigate to the License Details Tab...
How to get an Exalate Instance License?
This page details how you can configure the instance license for Exalate. 1. Navigate to the License Details Menu in the Exalate Admin Console. 2. Click Buy Instance License . 3. Input card details. 4. Click Subscribe . Afte...
How to Switch to a Free Plan License in Exalate for Jira Cloud?
This article shows how to switch to a Free plan license in Exalate for Jira Cloud. The Free plan is a free license where you can use only Basic connections. Visual and Script connections are not available in a Free plan. For more details about the...
How to Upgrade a Free Plan License in Jira Cloud?
This article shows how to upgrade a Free plan license to a Paid license. You can buy the Paid license in the marketplace or within Exalate. With the Paid license you can use Visual and Script connections, which let you sync more issue fields a...
How to Upgrade a Free Plan License?
This article shows how to upgrade a Free plan license to a Paid license. By default, after your Evaluation license expires, you can continue using Exalate with the Free plan license or purchase a Paid Exalate license. With the Paid license y...
How to Manage Stripe Billing Information?
This page details how you can securely modify your payment details using the integrated Stripe Customer Portal. Navigate to the License Details menu in the Exalate admin console Click Manage Billing Information In this section, y...
Free Plan: Clarifications
Free Plan With the Free Plan, you can sync up to 1000 entities, 4 fields (title, description, comments, attachment), and an unlimited number of triggers and connections per month. Only the Basic configuration mode is included and Visual and Scr...