There are certain cases when you need to stop an issue synchronization at some point. The Exalate app has a built-in feature that helps to stop synchronizing an issue.
A typical use case is 'Move issue from one instance to another' which is actually the sequence:
- Exalate Issue
- Unexalate Issue
- Delete local issue
There are multiple ways to stop issue synchronization:
You can use the Unexalate operation directly on an issue. More details.
Make sure that all synchronization messages have been processed before using the Unexalate issue operation.
You can also remove sync data by different criteria like an issue, a connection, or remove the whole synchronization info using a clean-up tool.