Exalate API Reference for Freshdesk Fields

This page describes the reference of the entities and fields supported for synchronization from the Freshdesk instance.

Fields Supported in Ticket Entity

#	Field	Variable	Type in Freshdesk
1	Summary	entity.summary	String
2	Description	entity.description	String
3	Type	entity.type	Type
4	Status	entity.status	Status
5	Priority	entity.priority	Priority
6	Labels	entity.labels	Set<Label>
7	Reporter	entity.reporter	Contact
8	Comments	entity.comments	Set<Comments>
9	Attachments	entity.attachments	Set<Attachment>

Custom Fields

Exalate supports the synchronization of the following Freshdesk custom fields:

Single-line text
Multi-line text
Checkbox
Dropdown
Date
Number
Decimal
Dependent fields

Internal Fields

Using the entity internal map, any field that is part of the Freshdesk REST API can be used for synchronization.

Example Usage:

entity.source = 9
entity.group_id = 1070000240345
entity.responder_id = 1070033043760
entity.company_id = 1070000553430

Any field that is part of the Freshdesk REST API can be used in entity internal fields. For a complete list of Freshdesk attributes and their descriptions, refer to: Freshdesk API Documentation.

Freshdesk Fields and Entities Available for Synchronization

Fields Supported in Ticket Entity

Custom Fields

Internal Fields

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