This page describes the reference of the entities and fields supported for synchronization from the Freshdesk instance.
Fields Supported in Ticket Entity
# | Field | Variable | Type in Freshdesk |
1 | Summary | entity.summary | String |
2 | Description | entity.description | String |
3 | Type | entity.type | Type |
4 | Status | entity.status | Status |
5 | Priority | entity.priority | Priority |
6 | Labels | entity.labels | Set<Label> |
7 | Reporter | entity.reporter | Contact |
8 | Comments | entity.comments | Set<Comments> |
9 | Attachments | entity.attachments | Set<Attachment> |
Custom Fields
Exalate supports the synchronization of the following Freshdesk custom fields:
- Single-line text
- Multi-line text
- Checkbox
- Dropdown
- Date
- Number
- Decimal
- Dependent fields
Internal Fields
Using the entity internal map, any field that is part of the Freshdesk REST API can be used for synchronization.
Example Usage:
Any field that is part of the Freshdesk REST API can be used in entity internal fields. For a complete list of Freshdesk attributes and their descriptions, refer to: Freshdesk API Documentation.