Freshdesk Fields and Entities Available for Synchronization

    This page describes the reference of the entities and fields supported for synchronization from the Freshdesk instance.

    Fields Supported in Ticket Entity


    #FieldVariableType in Freshdesk
    1Summaryentity.summary
    String
    2Descriptionentity.description
    String
    3Typeentity.type
    Type
    4Statusentity.status
    Status
    5Priorityentity.priority
    Priority
    6Labelsentity.labels
    Set<Label>
    7Reporterentity.reporter
    Contact
    8Commentsentity.comments
    Set<Comments>
    9Attachmentsentity.attachmentsSet<Attachment>

    Custom Fields

    Exalate supports the synchronization of the following Freshdesk custom fields:

    • Single-line text
    • Multi-line text
    • Checkbox
    • Dropdown
    • Date
    • Number
    • Decimal
    • Dependent fields

    Internal Fields

    Using the entity internal map, any field that is part of the Freshdesk REST API can be used for synchronization.

    Example Usage:

    entity.source = 9 entity.group_id = 1070000240345 entity.responder_id = 1070033043760 entity.company_id = 1070000553430

    Any field that is part of the Freshdesk REST API can be used in entity internal fields. For a complete list of Freshdesk attributes and their descriptions, refer to: Freshdesk API Documentation.