The Service Desk Plus (ManageEngine) connector for Exalate is now available in experimental early access.
This connector enables bidirectional synchronization between ManageEngine Service Desk Plus and other platforms supported by Exalate.
Status: Experimental - Early Access
Availability: By request only
To evaluate this connector, please contact our team at business@exalate.com or watch a demo.
Supported Entities
The connector currently supports synchronization of:
Field | Description |
|---|---|
id | Request identifier |
Key | Request key |
Entity URL | Direct link to the request |
Summary | Request title/summary |
Description | Detailed description |
Reporter | Request creator |
Status | Current status |
Urgency | Urgency level |
Impact | Impact level |
Category | Primary category |
SubCategory | Secondary category |
Item | Related item |
Group | Assigned group |
Site | Associated site |
Getting Started
As this is an experimental connector in early access:
- Contact business@exalate.com to request access
- Our team will provide you with installation instructions and access credentials
- Once installed, you'll be able to configure synchronizations between Service Desk Plus and other supported platforms
Important Notes
- This connector is experimental and under active development
- Features and capabilities may change based on user feedback and API evolution
- Full production support will be available once the connector exits experimental status
Feedback and Support
We welcome feedback from early access users to help improve the connector. Please share your experiences, feature requests, and any issues encountered by contacting our support team.
For technical questions or to report issues during your evaluation, please reach out to support@exalate.com.
To get updates about this experimental connector, visit the Product Portal - Exalate and upvote the ServiceDesk Plus connector. You'll receive notifications when new features are available.