How to Sync Catalog Task on ServiceNow

This article shows how to synchronize the Catalog Task entity on ServiceNow. Exalate app allows you to synchronize different entity types on ServiceNow. You can add sync rules to synchronize each entity type separately or combine sync rules for multiple entities within one connection.

List of available fields in supported entities.

Configuration

Source side(ServiceNow)

Outgoing sync

To send the Catalog Task data use the code below: 

if(entityType == "sc_task") {
  replica.summary = catalogTask.short_description
  replica.key            = catalogTask.key
  replica.description = catalogTask.description
  replica.priority       = catalogTask.priority
  replica.attachments = catalogTask.attachments
    ///other fields supported by the Catalof Task entity
}

Destination side(ServiceNow)

You need to map the incoming entities. For example:

• Jira issue of type improvement to the ServiceNow Catalog Task

if(replica.issueTypeName == "Task") { // if the received issue typeName is Task create Catalog Task on ServiceNow
 
    catalogTask.short_description = replica.summary
    catalogTask.description = replica.description
    catalogTask.priority = nodeHelper.getPriority(replica.priority?.name)
	catalogTask.attachments += replica.addedAttachments
    ///other fields supported by the Catalog Task entity
}