Freshservice Fields and Entities Available for Synchronization

Custom Fields

Exalate supports the synchronization of the following Freshservice custom fields:

• Single-line text
• Multi-line text
• Multi-line dropdown
• Checkbox
• Dropdown
• Date
• Number
• Decimal
• Dependent fields

Please note that while Date, Dropdown, and Checkbox custom fields are supported for initial synchronization via replica.customFields.{key}, updates to these fields on the FS side are not reflected on the remote side (e.g., Jcloud). Updating these fields after initial sync does not propagate changes due to limitations in how field key-based mappings handle updates.

Internal Fields

Using the entity internal map, any field that is part of the Freshservice REST API can be used for synchronization.

Example Usage:

entity.source = 9
entity.group_id = 1070000240345
entity.responder_id = 1070033043760
entity.company_id = 1070000553430

Any field that is part of the Freshservice REST API can be used in entity internal fields. For a complete list of Freshservice attributes and their descriptions, refer to: Freshservice API Documentation.