In this article, we describe how to sync status in Exalate for Salesforce. If the statuses are different for different platforms you may need to configure the status mapping.
This is an example of Salesforce to Jira status sync.
Salesforce Outgoing sync
replica.Status = entity.Status
Jira Incoming sync
The incoming rules include status mapping.
def statusMapping = ["New":"To Do", "Working":"In Progress"] def remoteStatusName = replica.Status.value issue.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName)
Another example is for Jira to Salesforce status sync. It includes status mapping configuration.
Jira Outgoing sync
replica.status = issue.status
Salesforce Incoming sync
// ["remote status name": "local status name"]
def statusMap = [
"Done": "Resolved",
"In Progress": "In Action"
]
def remoteStatusName = replica.status.name
statusName = statusMap[remoteStatusName] ?: remoteStatusName
entity.Status = statusNameHave more questions? Ask the community