Problem
You are developing a synchronization between Jira software and JIRA Service Management instances (or projects) and you bump into an error as detailed below.
Error detail:
com.exalate.api.exception.IssueTrackerException: It was not possible to retrieve service desk comment from comment `take-3 - c...`
The Service Desk Error: `AnError
Unknown macro: {httpStatusCode=403, errorCode=none(), message='sd.api.error.comment.forbidden }
`, message `You do not have permission to view this comment`Cause
The Exalate Proxy User does not have access to Jira Service Management.
Solution
Provide the Exalate Proxy User permissions to access Jira Service Management.
For more information about permissions, please read Atlassian documentation.