In ServiceNow, enhancements are improvements to the existing product. Enhancements are available as part of the Agile Development application. You can sync enhancements with Exalate for ServiceNow.
ServiceNow
Outgoing Sync
Example of a script to send enhancement data:
if(entityType == "enhancement") {
replica.short_description = enhancement.short_description
replica.description = enhancement.description
replica.correlation_id = enhancement.correlation_id
replica.correlation_display = enhancement.correlation_display
replica.assigned_to = enhancement.assigned_to
} This script sends data for the following fields of the enhancement table:
short_descriptiondescriptioncorrelation_idcorrelation_displayassigned_to
ServiceNow
Incoming Sync
Example of a script to receive enhancement data:
if(entityType == "enhancement") {
enhancement.short_description = replica.summary
enhancement.description = replica.description
enhancement.correlation_id = replica.key
enhancement.correlation_display = "IDalko-Jira"
enhancement.assigned_to = nodeHelper.getUserByEmail(replica.assignee?.email)?.key
} With this script, we can sync data with Jira issues: summaries, descriptions, assignees.
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