getIssueType

Signature

Example use

 issue.issueType = nodeHelper.getIssueType("Bug")

For Exalate 4.0.0 and higher

We retrieve a project key from the issue variable to find a set of issue types associated with a certain project.

Example use

Get the issue type, based on the replica issueTypeName and projectKey.

Incoming sync for new issues(create/change processor)

issue.typeName = nodeHelper.getIssueType(replica.type?.name, (issue.projectKey ?: issue.project.key))?.name ?: "Task"

Freshdesk Usage Examples

Retrieve an issue type by its name in Freshdesk:

entity.type = nodeHelper.getIssueType("Incident")

Mapping Remote Issue Types to Freshdesk Issue Types

If the issue type names differ between Freshdesk and the remote system, you can use a mapping to ensure correct synchronization:

def typeMapping = [
    "Task": "Feature Request",
    "[System] Service Request": "Question",
    "[System] Incident": "Incident",
    "[System] Problem": "Problem",
    "[System] Change": "Refund"
]

entity.type = nodeHelper.getIssueType(typeMapping[replica.typeName] ?: "Incident")

In this example incoming issue types from the remote system are mapped to appropriate Freshdesk issue types. If no match is found, it defaults to "Incident".

Comments

• The name is case sensitive
• Use issue.issueTypeName as shortcut function

  issue.issueTypeName = "Bug"