Failed to Log In to the Exalate App for GitHub

    This article applies to Exalate Classic only. If you're using the New Exalate experience, please refer to the New Exalate documentation.

    Problem

    Could not log in to the admin console of the Exalate app for GitHub.

    Important: Make sure that you are using your username and not your email address

    Cause

    Two-factor authentication is enabled on your GitHub account.

    Solution

    1. Generate a Personal Access Token for the user you are trying to log in with

      Note: The token must have admin:org permissions.

    2. Use the token instead of the password