getPriority

if (replica.assignee.displayName == "Steve Jobs") {
   issue.priority = nodeHelper.getPriority("Critical")
} 

if (replica.assignee.displayName == "Steve Jobs") {
   issue.priority = nodeHelper.getPriority("Critical", issue)
} 

// SETTINGS
def priorityMapping = [
        "Remote Priority 1": "Local Priority 1"
] as Map<String, String>
// END: SETTINGS

def desiredPriority = priorityMapping[replica.priority.name] ?: replica.priority.name
issue.priority = nodeHelper.getPriority(desiredPriority, issue)
if (issue.priority == null) {
    throw new com.exalate.api.exception.IssueTrackerException("""
Can not find priority `${desiredPriority}` for the project `${issue.project?.key}`.
Please check project settings or change the script""".toString()
    )
}

For Freshdesk

In Freshdesk, the getPriority method retrieves a priority based on its name. The possible priority values in Freshdesk are Low, Medium, High, and Urgent. If an invalid priority name is provided, both the ID and name will be set to null.

For seamless synchronization between different systems, priority mapping can be used to align Freshdesk priorities with those from external platforms. For example, you can map external priority names to Freshdesk's supported values to ensure consistent issue handling.

Example Usage in Freshdesk:

• Basic Usage:

  entity.priority = nodeHelper.getPriority("Medium")
  

• Priority Mapping from External Systems: Convert external priority names to Freshdesk's valid priorities. The key is the source side and the value is the destination side (Freshdesk).

  def priorityMapping = [
      "Highest": "Urgent",
      "High": "High",
      "Medium": "Medium",
      "Low": "Low",
      "Lowest": "Low"
  ]
  entity.priority = nodeHelper.getPriority(priorityMapping[replica.priority?.name] ?: "Medium")