Customer Request Type is a Jira Service management field. Jira Service management project handles the request type based on the mapping of the request type to the issue type.
The Customer Request type depends on
- The service management project
- The issue type
- The request type
Each request type is based on an issue type. A single issue type can be the basis for many different request types.
Add the following script to send the data of the request type issue field:
Each request type in Jira Service management is based on an issue type. To set a request type for a local issue Exalate needs to know the name of the issue type the request is based on.
Make sure that the
issue.typeName is set to the proper issue type and the request type is valid for that issue type.
You can set a request type manually in the incoming sync.
Use the example below to set the request type to IT Help for the received issues from the remote side.
Depending on the Jira Service management version the name of the customer request type might differ. Please make sure that you have the correct custom field name in the script.