How to Sync Priority in Exalate for Salesforce

In this article, we describe how to sync object priority in Exalate for Salesforce. The most common objects that include the priority field in Salesforce are Case and Task.

To sync object priority from Salesforce to Jira, use the following rules:

Salesforce Outgoing sync rules:

replica.Priority = entity.Priority

Jira Incoming sync rules:

issue.priority = nodeHelper.getPriority(replica.Priority.value)

To sync object priority from Jira to Salesforce, use the following rules:

Jira Outgoing sync rules:

replica.priority = issue.priority

Salesforce Incoming sync rules:

entity.Priority = replica.priority.name

If the priority is different for both sides you may need to configure priority mapping. In this case, use the following rules:

Jira Outgoing sync rules:

replica.priority = issue.priority

Salesforce Incoming sync rules:

def priorityMapping = [
        // remote side priority <-> local side priority            
          "Critical" : "High",
          "Medium" : "Medium",
          "Lowest" : "Low"
    ]
    def remotePriority = replica.priority.name
    priorityName = priorityMapping[remotePriority] ?: remotePriority
    entity.Priority = priorityName