This article applies to Exalate Classic only. For New Exalate, refer to this documentation.
Problem
Security token can't be generated and the following error occurs:
cat << 'EOF' | xargs -I % curl --data-urlencode "grant_type=password" --data-urlencode "client_id=65b14c68994ab54110bf52f356cdeb3a49" --data-urlencode "client_secret=%" --data-urlencode "username=myadmin" --data-urlencode "password=password@123" https://dev82492.service-now.com/oauth_token.do
]W4Q3!;Lrc
EOF
{"error_description":"access_denied","error":"server_error"}% Cause
The issue occurs when the user's password contains special characters like "$%". It usually happens when you create a user and then set a password for this user using the 'Set password' option.
Solution
You can escape the special characters using quotation marks and a backspace \ right before each special character.
In this case, password@123 should be overwritten with "password\@123".
The curl command will have the following look:
cat << 'EOF' | xargs -I % curl --data-urlencode "grant_type=password" --data-urlencode "client_id=65b14c68994ab54110bf52f356cdeb3a49" --data-urlencode "client_secret=%" --data-urlencode "username=myadmin" --data-urlencode "password="password\@123"" https://dev82492.service-now.com/oauth_token.do ]W4Q3!;Lrc EOF