Knowledge Base Logo

Exalate Documentation

  • SyncRoom Early Access
  • Using Exalate
    • New to Exalate? Start here ⭐️
    • Exalate 101
    • Installation Guides
    • Academy
    • Use Cases
  • Scripting
  • Security
  • FAQs
  • Need Help?
    • Aida (Your AI Sidekick)
    • Troubleshooting
    • Support
  • Home
  • Glossary
  • Exalate 101
    • What is Exalate?
      • Key Terms
      • Connection Types
      • Configuration Modes
      • Sync Rules
      • What is a Replica?
    • How Exalate Works?
    • Exalate Admin Panel
    • Exalate Users
      • Proxy User
      • Delegated Admin Users
    • Installation Guides
      • System requirements to Install Exalate App On Premise
      • Install Exalate for Jira Cloud
        • How to Install Exalate for Jira Cloud on Docker
      • Install Exalate for Jira On-premise
        • Install Exalate for Azure DevOps
          • How to Install Exalate for Azure DevOps on Docker
          • How to Generate Personal Access Token for Azure DevOps
        • Install Exalate for GitHub
          • How to Install Exalate for GitHub on Docker
          • How to Generate a Personal Access Token in GitHub
          • How to Find the Link to the Admin Console of Exalate for GitHub
          • How to Migrate to OAuth on GitHub
        • Install Exalate for Zendesk
          • How to Install Exalate for Zendesk on Docker
          • How to Change the Proxy User for Zendesk
          • How to Set an Attachment Author in Exalate for Zendesk
        • Install Exalate for ServiceNow
          • How to Install Exalate for ServiceNow on Exalate Cloud
            • How to Deploy the Exalate Bridge App
              • How to Set Up Exalate in ServiceNow Using an Update Set
              • What are the Next Steps to Install Exalate for ServiceNow?
              • How to Configure Exalate for ServiceNow
          • How to Install ServiceNow on Your Own Server
            • How to Install Exalate for ServiceNow on Docker
            • How to Verify your Exalate for ServiceNow
          • How to Set Up Log In with OAuth Tokens in Exalate for ServiceNow
          • What Permissions should the Proxy User Have in ServiceNow?
          • How to Add a New Root Certificate to the Java Key Store
        • Install Exalate for Salesforce
          • How to Install Exalate for Salesforce on Docker
          • How to Uninstall Exalate from Salesforce
          • How to Manage User Permissions in Exalate for Salesforce
          • How to Generate a Security Token in Salesforce
          • How to Find the Link to the Admin Console of Exalate for Salesforce
          • Salesforce Sandbox Refresh and Exalate Configuration
          • Known Issue: Salesforce Installation Problems
          • Known Product Limitations
        • Install Exalate for HP ALM/QC
          • Install Exalate for Freshdesk
            • How to Install Exalate for Freshdesk
          • Install Exalate for Freshservice
            • How to Install Exalate for Freshservice
        • Setting up a Connection
          • Setting Up a Connection for Jira Cloud
            • Set up a Connection in Basic Mode for Jira Cloud
            • Set Up a Connection in Visual Mode for Jira Cloud
            • Initiate a Connection in Script Mode for Jira Cloud
            • Accept the Connection Invitation in Script Mode for Jira Cloud
            • Setting Up a Basic connection On a Project Level in Exalate for Jira Cloud
          • Setting Up a Connection for Jira On-premise
            • Set up a Connection in Basic Mode for Jira On-premise
            • Set Up a Connection in Visual Mode for Jira On-premise
            • Initiate a Connection in Script Mode for Jira On-premise
            • Accept the Connection Invitation in Script Mode for Jira On-premise
          • Setting Up a Connection for Azure DevOps
            • Set up a Connection in Basic Mode for AzureDevOps
            • Set Up a Connection in Visual Mode for AzureDevOps
            • Initiate a Connection in Script Mode for AzureDevOps
            • Accept the Connection Invitation in Script Mode for AzureDevOps
          • Setting Up a Connection for Zendesk
            • Set up a Connection in Basic Mode for Zendesk
            • Set Up a Connection in Visual Mode for Zendesk
            • Initiate a Connection in Script Mode for Zendesk
            • Accept the Connection Invitation in Script Mode for Zendesk
          • Setting Up a Connection for GitHub
            • Set up a Connection in Basic Mode for GitHub
            • Initiate a Connection in Script Mode for GitHub
            • Accept the Connection Invitation in Script Mode for GitHub
          • Setting Up a Connection for ServiceNow
            • Set up a Connection in Basic Mode for ServiceNow
            • Initiate a Connection in Script Mode for ServiceNow
            • Accept the Connection Invitation in Script Mode for ServiceNow
          • Setting Up a Connection for Salesforce
            • Set up a Connection in Basic Mode for Salesforce
            • Initiate a Connection in Script Mode for Salesforce
            • Accept the Connection Invitation in Script Mode for Salesforce
          • Setting Up a Connection for HP ALM/QC
            • Initiate a Connection for HP ALM/QC
            • Accept the Connection Invitation for HP ALM/QC
          • Setting Up a Connection for Freshdesk or Freshservice
            • Set up a Connection in Basic Mode for Freshdesk & Freshservice
            • Accept the Connection Invitation in Script Mode for Freshdesk or Freshservice
            • Initiate a Connection in Script Mode for Freshdesk or Freshservice
        • Configuring a Connection
          • Configuring a Connection for Jira Cloud
            • Configure the Connection in Visual Mode for Jira Cloud
            • Configure the Connection in Script Mode for Jira Cloud
          • Configuring a Connection for Jira On-premise
            • Configure the Connection in Visual Mode for Jira On-premise
            • Configure the Connection in Script Mode for Jira On-premise
          • Configuring a Connection for Azure DevOps
            • Configure the Connection in Visual Mode for Azure DevOps
            • Configure the Connection in Script Mode for Azure DevOps
          • Configuring a Connection for Zendesk
            • Configure the Connection in Visual Mode for Zendesk
            • Configure the Connection in Script Mode for Zendesk
          • Configuring a Connection for GitHub
            • Configure the Connection in Script Mode for GitHub
          • Configuring a Connection for ServiceNow
            • Configure the Connection in Script Mode for ServiceNow
          • Configuring a Connection for Salesforce
            • Configure the Connection in Script Mode for Salesforce
          • Configuring a Connection for HP ALM/QC
            • Configure the Connection for HP ALM/QC
          • Configuring a Connection for Freshdesk
            • Configure the Connection in Script Mode for Freshdesk or Freshservice
        • Sync Operations
          • Triggers Operation
          • Exalate Operation
          • Connect Operation
          • Exalate Now Post Function
          • Sync Transaction Prioritization
          • Parallel Synchronization For Jira On-premise
        • Bulk Operations
          • Bulk Exalate
          • Bulk Connect
          • Bulk Unexalate
        • How to Check the Status of your Synchronization
          • Sync Panel in the Platform you Use
          • Entity Sync Status tab in Exalate Admin Console
          • Sync Queue
        • How to Stop Synchronization
          • Clean-up Tools
          • Unexalate Operation
          • Bulk Unexalate
      • Scripting
        • Configuration Guides
          • Jira Cloud Configuration Guides
            • How to Sync Epics in Jira Cloud
            • How to Sync Sprints in Jira Cloud
            • How to Sync Issue Links on Jira Cloud
            • How to Sync Comments in Jira Cloud
            • How to Impersonate a Comment in Jira Cloud
            • How to Configure Script Runner listener to subscribe to EXALATED event
            • How to Sync Custom Fields in Jira Cloud
            • How to Sync a Checkbox Custom Field in Jira Cloud
            • How to Sync Label Custom Fields in Jira Cloud
            • How to Sync Request Type using Visual Mode in Jira Service Management
            • How to Sync Cascading Select Custom Fields in Jira Cloud
            • How to Sync Group Picker Custom Fields in Jira Cloud
            • How to Sync Date/DateTime Custom Fields in Jira Cloud
            • How to Sync between the Select List (single choice) custom field and issue type
            • How to Sync Custom Fields with Options in Jira Cloud
            • How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud
            • How to Sync Components in Jira Cloud
            • How to Sync Select List (single choice) to comment field
            • How to Sync Issue Labels in Jira Cloud
            • How to Convert Data between HTML and Markdown in Jira Cloud
            • How to Sync Time Tracking Fields in Jira Cloud
            • How to Sync Tasks and Subtasks in Jira Cloud
            • How to Sync Worklogs in Jira Cloud
            • How to Sync Issue User Fields in Jira Cloud
            • How to Sync a Resolution Field in Jira Cloud
            • Sync an Assignee to a Text Custom Field in Exalate for Jira Cloud
            • How to Sync Watchers Field in Jira Cloud
            • How to Sync Issue Types in Jira Cloud
            • Sync between Select List (single choice) and text custom field for Jira Cloud
            • How to Sync a Due Date Field in Jira Cloud
            • How to Sync Issue Change History in Jira Cloud
            • How to Sync Versions in Jira Cloud
            • How to Sync Elements Connect Fields with Different Key Values in Jira Cloud
            • How to Stop Issue Sync in Jira Cloud
            • How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud
            • How to Sync Organizations Fields in Jira Service Desk
            • How to Sync Organization Field Values to a Text Custom Field in Jira Cloud
            • How to Sync Change History to the Text Custom Field
            • How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud
            • How to Sync a Comment with a Remote Issue Key in Jira Cloud
            • How to Sync Status on Jira Cloud
            • How to Sync between Select List (single choice) and user picker custom field
            • How to Make any Jira Cloud REST API Call with the Jira Cloud HTTP Client
            • How to display a remote issue link in a custom field
            • How to Sync Multiple Projects with Multiple Issue Types in Jira Cloud
            • How to Sync Attachments in Jira Cloud
          • Jira On-premise Configuration Guides
            • How to Sync Epics in Jira On-premise
            • How to Sync Sprints on Jira On-premise
            • How to Sync Ranks in Jira On-premise
            • How to Sync Comments in Jira On-premise
            • How to Impersonate a Comment in Jira On-premise
            • Sync Select List (single choice) to comment field
            • How to Manage Comment Visibility in Jira On-premise
            • How to Choose a Destination Project Based on the Parent Option of a Cascading Select Custom Field
            • How to Sync Custom Fields in Jira On-premise
            • Sync between Select List (single choice) and text custom field
            • How to Sync a Checkbox Custom Field in Jira On-premise
            • Setting the Current Authenticated User as a Target Issue Reporter in Exalate for Jira on-premise
            • How to Sync Label Custom Fields in Jira On-premise
            • How to Sync Insight Custom Fields
            • Sync an Assignee to a Text Custom Field in Exalate for Jira on-premise
            • How to Sync Cascading Select Custom Fields in Jira On-premise
            • How to Sync Group Picker Custom Fields in Jira On-premise
            • How to Sync Date and DateTime Custom Fields in Jira On-premise
            • How to Sync Custom Fields with Options in Jira On-premise
            • How to Access a Workload Attribute Provided by Tempo in Jira On-premise
            • How to Sync Attachments in Jira On-premise
            • How to Sync Components in Jira On-premise
            • How to Sync Issue Labels in Jira On-premise
            • How to Sync Issue Priority Fields in Jira on Premise
            • How to Sync Time Tracking Fields in Jira On-premise
            • How to Sync Tasks and Subtasks in Jira On-premise
            • How to Sync SecurityLevel Issue Field in Jira On-premise
            • How to Sync Worklogs in Jira On-premise
            • How to Sync between the Select List (single choice) custom field and issue type
            • How to Start Issue Sync in Jira On-premise
            • How to Sync an Issue Key to the Summary Name in Jira On-premise
            • How to Sync Issue User Fields in Jira On-premise
            • How to Sync Issue Change History in Jira On-premise
            • How to Sync a Resolution Field in Jira On-premise
            • How to Sync Watchers Field in Jira On-premise
            • How to Sync Issue Types in Jira On-premise
            • How to Sync a Due Date Field in Jira On-premise
            • How to Sync Statuses in Jira On-premise
            • How to Sync Issue Links on Jira On-premise
            • How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps
            • How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira
            • How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise
            • How to Sync Request Participants in Jira On-premise
            • How to Sync Customer Request Type Field in Jira Service Management
            • How to Sync Service Management Fields in Jira On-premise
            • How to Sync Versions in Jira On-premise
            • How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise
            • How to Create a Jira Link between Issues in Local Sync
            • How to Set a Default Epic on the Destination Side in Jira On-premise
            • How to Stop Issue Sync in Jira On-premise
            • How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise
            • How to Sync a Comment with a Remote Issue Key in Jira On-premise
            • How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise
          • Azure DevOps Configuration Guides
            • How to Sync Comments in Azure DevOps
            • How to Sync Custom Fields in Azure DevOps
            • How to Sync Attachments in Azure DevOps
            • How to Sync Statuses in Azure DevOps
            • How to Sync Area and Iteration Paths in Azure DevOps
            • How to Configure Sync to Multiple Projects in Azure DevOps
            • How to Sync Elements Connect Fields with Different Key Values in Azure DevOps
            • How to Sync Work Item Fields Obtained through a REST API Call in Azure DevOps
            • How to Sync Work Items with a Parent Link in Exalate for Azure DevOps
            • How to Sync Epics from Azure DevOps to Jira Cloud
            • Removing HTML Tags from text in Exalate for Azure Devops
            • How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
          • ServiceNow Configuration Guides
            • What are the REST APIs Used by Exalate to access ServiceNow?
            • How to Extract a User from a ReferenceId Field
            • How to Sync Different Field Types on ServiceNow
            • How to Sync Case on ServiceNow
            • How to Sync Change Request on ServiceNow
            • How to Sync Problem on ServiceNow
            • How to Sync Multiple Entities on ServiceNow
            • How to Sync RITM (Request Item) on ServiceNow
            • How to Sync Catalog Task on ServiceNow
            • How to Send and Update Reference Fields in ServiceNow
            • How to Sync Comments in ServiceNow
            • How to Sync Attachments in ServiceNow
            • How to Sync Statuses in ServiceNow
            • How to Sync Stories in Exalate for ServiceNow
            • How to Sync Epics in Exalate for ServiceNow
            • How to Sync Scrum Tasks in Exalate for ServiceNow
            • How to Sync Defects in Exalate for ServiceNow
            • How to Sync Enhancements in Exalate for ServiceNow
            • How to Sync Any Entity in Exalate for ServiceNow
            • How to Sync Entities to an Import Set with Exalate for ServiceNow
            • How to Sync Elements Connect Fields with Different Key Values in ServiceNow
            • How to Set Custom Headers in Communication between Exalate and ServiceNow
            • How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
          • Zendesk Configuration Guides
            • How to Sync Comments in Zendesk
            • How to Impersonate a Comment in Zendesk
            • How to Manage Comment Visibility when Receiving Comments in Zendesk
            • How to Sync Attachments in Zendesk
            • How to Sync Issue Labels in Zendesk
            • How to Sync Issue Priority Fields in Zendesk
            • How to Sync IssueTypes in Zendesk
            • How to Sync Statuses in Zendesk
            • How to Sync User Fields in Zendesk
            • How to Sync Elements Connect Fields with Different Key Values in Zendesk
            • How to Convert Data between HTML and Markdown in Zendesk
            • Exalate for Zendesk: how to display a remote issue link in a custom field
          • GitHub Configuration Guides
            • How to Sync Comments in GitHub
            • How to Sync Assignees on GitHub
            • How to Add Remote Issue Link on GitHub
            • How to Sync Issue Labels on GitHub
            • How to Sync Milestones from Github to Jira
            • How to Sync Statuses in GitHub
            • How to Sync Pull Requests on GitHub
            • How to Configure Sync to Multiple Repositories in GitHub
            • How to Sync Elements Connect Field with Different Key Values in GitHub
          • Salesforce Configuration Guides
            • How to Sync Any Entity in Exalate for Salesforce
            • How to Sync Date/Datetime in Exalate for Salesforce
            • How to Sync Picklist and Picklist Multi-Select Fields in Exalate for Salesforce
            • How to Sync Priority in Exalate for Salesforce
            • How to Sync Statuses in Exalate for Salesforce
          • HP QC/ALM Configuration Guides
            • How to Upgrade Exalate for HP ALM/QC
            • How to Stop Sync on HP ALM/QC
            • How to Sync Defects and Test Cases in HP ALM/QC
            • How to Sync HP ALM/QC Custom Fields
            • How to Add a Remote Issue Key Field in HP ALM/QC
            • How to Sync Comments in HP ALM/QC
            • How to Sync Attachments in HP ALM/QC
            • How to Sync Statuses in HP ALM/QC
            • How to Sync Elements Connect Fields with Different Key Values in HP ALM/QC
            • Exalate for HP ALM/QC: Displaying a remote issue link in a custom field
          • Freshdesk Configuration Guides
            • How to Sync Attachments in Freshdesk
            • How to Sync Comments (Notes) in Freshdesk
            • How to Sync Priority in Exalate for Freshdesk
            • How to Sync Status in Exalate for Freshdesk
            • How to Sync Custom Fields in Freshdesk
            • How to Sync Rich Text and HTML Between Freshdesk and Other Systems
            • How to Sync Inline Images in Freshdesk
          • Freshservice Configuration Guides - Coming soon...
            • How to Sync Attachments in Freshservice
            • How to Sync Priority in Exalate for Freshservice
            • How to Sync Status in Exalate for Freshservice
            • How to Sync Custom Fields in Freshservice
            • How to Sync Rich Text and HTML Between Freshservice and Other Systems
        • Exalate API Reference Documentation
          • Exalate Object Types
            • Status Structure
            • Basic Object Types
            • CustomField Structure
            • Component Structure
            • Project Structure
            • ChangeItem Structure
            • IssueLinks Structure
            • Attachment Structure
            • IssueType Structure
            • Option Structure
            • SecurityLevel Structure
            • Comment Structure
            • Watchers Structure
            • User Structure
            • Version Structure
            • Priority Structure
            • ChangeHistory Structure
            • Label Structure
            • Resolution Structure
            • EntityProperties Structure and Sync
            • Worklog Structure
            • setManuallyAdjust Utility Function for Worklog
            • setRetain Utility Function for Worklog
            • setAutoAdjust Utility Function for Worklog
          • Exalate API Reference for Jira Cloud and Jira On-premise
            • Jira Cloud and On-premise Fields and Entities Available for Synchronization
          • Exalate API Reference for Azure DevOps
            • Azure DevOps Fields and Entities Available for Synchronization
          • Exalate API Reference for ServiceNow
            • ServiceNow Fields and Entities Available for Synchronization
            • How to Find Out the Name of a Field in ServiceNow?
          • Exalate API Reference for GitHub
            • GitHub Fields and Entities Available for Synchronization
          • Exalate API Reference for Zendesk
            • Zendesk Fields and Entities Available for Synchronization
          • Exalate API Reference for Salesforce
            • Salesforce Fields and Entities Available for Synchronization
            • How to Find Out Objects and Field Names for Script Mode in Salesforce?
            • Where to Find an Object URN in Salesforce
          • Exalate API Reference for HP ALM/QC
            • HP ALM/QC Fields and Entities Available for Synchronization
          • Exalate API Reference for Freshdesk
            • Freshdesk Fields and Entities Available for Synchronization
          • Exalate API Reference for Freshservice
            • Freshservice Fields and Entities Available for Synchronization
          • Script Helpers
            • commentHelper
              • mergeComments—with custom formatting
              • addComment
              • filterLocal
              • mergeComments
            • attachmentHelper
              • mergeAttachments
            • debugHelper
              • debug.error
            • nodeHelper
              • canUserEditComments
              • createComponent
              • createOption
              • createVersion
              • getCascadingSelect
              • getComponent
              • getCustomFieldDefaultValue
              • getHtmlComments
              • getHtmlField
              • getIssueType
              • getLabel
              • getLocalIssueFromRemoteUrn
              • getOption
              • getOptions
              • getPriority
              • getProject
              • getProjectByName
              • getRemoteIssueLinks
              • getResolution
              • getStatus
              • getUser
              • getUserByEmail
              • getUserByFullName
              • getUserByUsername
              • getVersion
              • isIssueEditable
              • isUserAssignable
              • nodeHelper.createUser
              • toMarkDownComments
              • toMarkDownFromHtml
              • getSecurityLevelId
              • getDefaultIssueType
              • stripHtml
              • getAssignmentGroupByName
              • getReference
              • getTableByLink
              • getSecurityLevelName
              • getTableByName
              • getBusinessServiceByName
              • addHttpHeader
              • stripHtmlFromComments
              • getAgentByEmail
              • getUrgency
              • getImpact
            • syncHelper
              • getLocalIssueKeyFromRemoteId
              • isUnderSync
              • unExalateAfterProcessing
              • syncBackAfterProcessing
              • getRemoteIssueUrl
              • getTrackerUrl
              • getRemoteTrackerUrl
              • getExalateUrl
              • getRemoteExalateUrl
            • userHelper
              • createUser
              • findInGroup
              • findWithRole
              • getByEmail
              • getByKey
              • getByUsername
              • hasRole
              • isGroupMember
            • workflowHelper
              • transition as executor
              • transition as proxyuser
            • workLogHelper
              • addWorkLog
              • mergeWorkLogs - with custom handling
              • filterLocal - workLogs
              • mergeNewWorkLogs
            • commentHelper for HP ALM/QC
              • getSingleCommentFromCommentsArea
              • mergeCommentsIntoCommentsArea
            • qcHelper in HP ALM/QC Helpers
              • getTestType(qcHelper)
              • getTestPlan(qcHelper)
              • getStatus (qcHelper)
              • getPriority (qcHelper)
              • getOptions (qcHelper)
              • getUserByUsername (qcHelper)
              • findOption (qcHelper)
            • How to Use a Store(Issue) Function
          • Custom Keys
            • Docker Variables
              • How to sync issues automatically using Exalate API in Jira On-premise
            • Working with External Scripts
              • How to set up an advanced scripting environment
              • Externalizing existing scripts
              • Adding basic external script
              • External scripts with a bit of TLC
              • Externalizing existing scripts
              • Adding basic external script
              • How to Work with External Scripts in Jira On-premise
              • External Scripts Library
                • Versions.groovy
                • Components.groovy
                • IssueLinks.groovy
              • Examples of Using External Scripts
                • How to Move Issues Automatically in Jira On-premise
                • How to Move Existing Scripts to the External Scripts Library
                • How to Add an External Script in Jira On-premise
                • How to Sync Status using External Scripts in Jira On-premise
                • How to Match Custom Field Sync Using External Scripts in Jira On-premise
                • How to Sync Sub Tasks Using External Scripts in Jira On-premise
                • How to SyncTempo Worklogs using External Scripts in Jira On-premise
                • How to Sync Status using External Scripts in Jira Cloud
            • Scripts in Visual Mode
            • Script Rules Auto-Completion
            • How to Check if Entities are Synced
            • How to Make REST API Calls with the HTTP Client
          • Use Cases
            • Business Use Cases
              • Customer Support Workflow Sync
                • Outsourced IT Service Management
                  • Internal Request & Service Management
                    • Development Workflow Sync
                      • Reporting & Visibility
                      • Technical Use Cases
                        • Unidirectional Sync from Service Desk
                        • Bidirectional Sync between Service Desk & Development
                        • Cross Company Project Collaboration
                        • Service Management to Multiple Projects
                        • Local Synchronization
                        • Sync Between Public (or Private) and Private Jira Instances
                        • Sync between Multiple Jira Cloud Instances
                        • How to Sync CreatedDate Field
                        • Unidirectional Sync for Jira Cloud
                        • Multiple Workflow Orchestrations
                        • Jira Service Management to Jira Software
                        • Synchronization Between Private Jira On-premise Instances
                        • Complex Workflows with Advanced Validations
                        • Comment Visibility - an Advanced Issue Sync Case
                        • How to Sync Urgency and Priority between ServiceNow and Jira
                        • Synchronize ServiceNow Change Requests and Jira Issues
                        • Transferring Exalate Configurations from Jira Server to Jira Cloud or Jira Data Center
                        • How to sync Table Grid Editor data
                        • Sync Milestones between GitHub and Jira On-premise
                        • How to Sync Multiple Zendesk Tickets to One Jira Cloud Issue
                        • How to Convert Remote Status Changes to Local Comments between Jira Cloud and Jira On-premise
                        • Populating a required remote field from a specific field on your instance
                        • Setting a project based on the source issue custom field value
                        • Testing Exalate in a Jira on-premise staging environment
                        • How to sync story points field
                        • Jira Cloud: Automatically Unexalate issues moved to another project
                        • How to sync issue priority fields in Jira Cloud
                        • Unified workflow using global transitions
                        • How to transfer sync settings when moving from one instance to another
                        • How to convert String to Date
                        • How to filter transitions based on issue type workflow in Jira Cloud
                        • How to trigger issue transition based on the value of the remote issue status
                        • How to sync issue links to a custom field with Jira Issue Link API
                        • JIRA events generated by the jiranode
                        • How to Sync Sub-tasks between Jira On-Premise and Jira Cloud
                      • Popular Integrations ⭐️
                        • Jira to Jira Integration
                        • Jira and Azure DevOps Integration
                        • ServiceNow and Jira Integration
                        • Jira and Salesforce Integration
                        • Jira and Zendesk Integration
                        • Azure DevOps and ServiceNow Integration
                        • ServiceDesk Plus and Jira Integration
                    • Security
                      • Data Security and Privacy Statement
                      • Security Vulnerabilities
                        • Security Vulnerability – Unauthorized Creation of Connections
                        • Security Vulnerability — You can Access Restricted Project Data with the Connect Operation
                        • Security Vulnerability – Anonymous Access to Exalate for Jira Cloud and Exalate for Salesforce
                        • Exalate Response to the Recent Vulnerability CVE-2022-22965
                        • Exalate Response to Log4j Vulnerability - CVE-2021-44228
                        • Security Vulnerability: Low-Risk Vulnerability in JWT Transmission Through Headers
                        • System Environment Vulnerability in Jira DC (Pre-Version 10)
                    • Troubleshooting
                      • Error Handling
                      • Set up error notifications
                      • How to Change the Error Impact
                      • Troubleshooting in Jira Cloud
                        • User Fields Don't Sync
                        • Can't Get Workflow Scheme for Project while Syncing Statuses
                        • Error Creating or Updating Issue: Field Can't be Set
                        • Host Returned HTTP Response Code 500 when Installing Exalate App for Jira Cloud
                        • REST Exception while Getting User by Username `null` on Jira Cloud
                        • Updating Comments or Worklog Doesn't Put Issue under Sync
                        • Syncing Attachments Throws Maximum Filename Size Error
                        • Custom Fields Don't Sync
                        • Subtask Sync between Team-Managed Projects Fails
                        • Exalate Can't Comment on the Jira Issue
                        • Attachment Sync Fails Because it Takes Too Long
                        • "Project key is not set" when Syncing Issues via Local Connection
                        • Problem Filtering Internal Comments on Jira Service Management
                        • Known issue: Projects List isn't Available during Connection Setup
                        • Java.sql.SQLException: Incorrect String Value
                        • Invalid Issue Type Selected
                        • Connect Operation Does Not Sync Existing Comments, Attachments and Worklogs
                        • Impact on Exalate Functionality when Jira Site URL Changes
                      • Troubleshooting in Azure DevOps
                        • Can't Log in to Exalate for Azure DevOps using PAT
                        • Creating an Area Path Filter Fails
                        • Exalate isn't Accessible in the Organization Settings
                        • Known Issue: Error after Verifying Exalate for Azure DevOps
                        • This Login.live.com Page can't be Found
                      • Troubleshooting in Jira on-premise
                        • Proxy User Can't Access Service Desk
                        • Proxy User Can't Create Attachments
                        • Incompatibility with Prevent Anonymous Access 2.1
                        • Votes, Voters, Epic Links don't Sync Automatically
                        • Can't install Exalate by Uploading .Jar File
                        • Local connection is Detected while Creating Connection between Different Jira On-premise Instances
                        • Exalate production is down. How do I ensure all changes are synchronized?
                        • Java.lang.NoSuchMethodError
                        • Java.sql.SQLException: Incorrect String Value
                        • Missing Property Exception when Using Exalate External Scripts
                        • SQL Exception Thrown by the Active Objects Library
                        • Exalate isn't Loading After an Update
                        • Project Key wasn't Set
                        • No Signature for toTimestamp Error
                        • Jira Performance Issues Related to Multiple Issue Views Open at the Same Time
                        • Organization Sync is Broken
                        • Method Not Allowed Error on Jira v9.0.0
                        • Known Issue: Incompatibility with the Field Security Add On
                      • Troubleshooting in GitHub
                        • The App Installation Can't be Finished
                        • Failed to Log In to the Exalate App for GitHub
                        • Search Limit on GitHub
                      • Troubleshooting in ServiceNow
                        • Known issue: ServiceNow doesn't Support OR Operators in Trigger Queries
                        • Known Issue: Token Can't be Generated if the Password Contains Special Characters
                      • Troubleshooting in Zendesk
                        • Couldn't Install Exalate for Zendesk
                        • Exalate App for Zendesk Doesn't Authenticate Automatically on Safari
                        • Error when Syncing Comments or Attachments in Zendesk
                        • A New Sync Isn't Scheduled
                        • Recreate a Lost Webhook
                        • Custom Fields are Randomly Updating
                      • Troubleshooting in Salesforce
                        • Request Node Button has Grayed Out
                        • Comments Sync Fails
                      • Troubleshooting in HP ALM/QC
                        • Can't Log In to Admin of the Exalate App for HP ALM/QC
                        • Problems during Installation using Yum
                      • Dealing with Specific Errors
                        • Create Issue Error
                        • Attachment Checksum Failed
                        • Attachment Error
                        • Server File System Access Error
                        • Error Updating an Issue
                        • Worklog Error
                        • Project Key is Invalid
                        • java.lang.Errors Cause Exalate Synchronization to Stop
                        • Comment Can't be Created because the Text is Too Long
                        • General SSLEngine Problem
                        • UnhandledHubCustomFieldValueConversionException Error
                        • Ambiguous Method Overloading for Method nodeHelper.getIssueType
                        • Connection Can't be Renamed
                        • Unblocking the Required Fields Error
                        • Invalid License Key
                        • Error notifications Aren't Sent to the Administrators
                        • filterLocal Doesn't Filter Out Service Management Internal Comments
                        • Can't Sync Attachments between Jira on Windows Server and HP ALM/QC
                        • Overlap between Custom Fields and System Fields
                        • Workaround on Updating Closed Issues that Can't be Edited
                        • Free Plan License Errors
                        • Cannot Sync the Epic Name Field
                        • Our Team has been Notified
                        • Issue Does Not Exist or You Do Not Have Permission to See it
                        • Communication With an Instance is Giving a Network Error after Upgrading to Exalate 5.0
                        • Updating External Scripts to be Compatible with Exalate 5.2.2 Onwards
                        • Root Causing Sync Rules Scripts Errors
                        • Unblocking Required Fields Error
                        • This mapping is not supported
                        • Known Issue: Exalate isn't Displaying Correctly in IE 11
                        • Known Issue: With Syncing Summary Longer Than 255 Characters
                        • Known issue: permission warnings in Exalate logs
                        • Known Issue: The "Cancel Subscription" modal displays incorrect amount of issues under sync
                    • FAQs
                      • Exalate FAQs
                        • How to upgrade a Basic connection?
                        • Can I Use Exalate for Migration?
                        • What is the Difference between Exalate for Jira Cloud & Jira On-premise?
                        • How to Measure Exalate Performance - the Ping Pong Test
                        • How to Test the Performance of Exalate for Jira Data Center
                        • How Can I Start from Scratch with Exalate?
                        • What are the Known Product Limitations in Exalate for Salesforce?
                        • Exalate Cloud: Features, Clusters, and Location
                        • How to Whitelist Exalate Cloud?
                      • Sync FAQs
                        • What Happens with the Entity in case Synchronization Stops?
                        • How to Sync Existing Defects in HP ALM/QC with Remote Issues in Jira
                        • What is the Max Attachment Size that Exalate Can Synchronize?
                        • How to ensure Exalate does not synchronize when staging a production environment into test
                        • How to Stop Entity Sync
                        • Does Exalate Support Agile Project Synchronization?
                        • How to Add a Sync Panel to Salesforce
                        • How to Force a Quick Sync of Missing Fields in the Synced Entities
                        • How to Search Issues Under Sync with JQL Functions
                      • Security FAQs
                        • Issue FAQs
                          • Is it Possible to Keep the Issue Key Same on Both Sides?
                        • Configuration FAQs
                          • Configuration FAQs
                        • Email FAQs
                          • Set up how often Exalate sends emails
                          • Why Am I Not Getting Email Notifications?
                        • Pricing and Licensing FAQs
                          • General FAQs
                          • How to bring up a reverse proxy using the jwilder/nginx-proxy
                          • How to Change the Destination Instance URL
                          • How to use REST APIs for Monitoring Purposes
                          • Egress and Ingress solution
                        • Support
                          • Service Level Agreement
                          • Exalate Enterprise Plan
                            • Booster Package: Memory Profiles & Performance Packages
                            • Custom Git Repository Feature Overview
                          • Professional Services
                          • Exalate Cloud: What to Expect from Different Service Levels
                          • Exalate for Jira Server End of Support and Maintenance
                          • Jira End of Life and Support
                          • How to Generate a Support.zip File
                        • Plans and Subscriptions
                          • Pricing & Licensing FAQs
                            • How to Activate an Exalate Network License Key
                            • How to Update an Exalate License Key on Jira
                            • How to Edit an Exalate License Key
                            • How to get an Exalate Instance License
                            • How to Switch to a Free Plan License in Exalate for Jira Cloud
                            • How to Upgrade a Free Plan License in Jira Cloud
                            • How to Upgrade a Free Plan License
                            • How to Manage Stripe Billing Information
                            • Free Plan: Clarifications
                            • What to do if you purchase a license from the Atlassian Marketplace
                            • 2025: Atlassian Marketplace Subscriptions Clarification
                        • Release History
                          • Jira Cloud - Release History
                            • Jira Cloud - Version 5.25.0
                            • Jira Cloud - Version 5.24.3
                            • Jira Cloud - Version 5.24.2
                            • Jira Cloud - Version 5.23.3
                            • Jira Cloud - Version 5.23.0
                            • Jira Cloud - Version 5.22.0
                            • Jira Cloud - Version 5.21.1
                            • Jira Cloud - Version 5.20.1
                            • Jira Cloud - Version 5.19.3
                            • Jira Cloud - Version 5.18.0
                            • Jira Cloud - Version 5.17.1
                            • Jira Cloud - Version 5.16.0
                            • Jira Cloud - Version 5.15.0
                            • Jira Cloud - Version 5.14.1
                            • Jira Cloud - Version 5.13.2
                            • Jira Cloud - Version 5.13.1
                            • Jira Cloud - Version 5.12.0
                            • Jira Cloud - Version 5.10.2
                            • Jira Cloud - Version 5.10.0
                            • Jira Cloud - Version 5.9.4
                            • Jira Cloud - Version 5.9.0-5.9.2
                            • Jira Cloud - Version 5.8.2
                            • Jira Cloud - Version 5.8.1
                            • Jira Cloud - Version 5.7.4
                            • Jira Cloud - Version 5.7.3
                            • Jira Cloud - Version 5.7.2
                            • Jira Cloud - Version 5.7.1
                            • Jira Cloud - Version 5.7.0
                            • Jira Cloud - Version 5.6.0
                            • Jira Cloud - Version 5.5.6
                            • Jira Cloud - Version 5.5.5
                            • Jira Cloud - Version 5.5.4
                            • Jira Cloud - Version 5.5.2
                            • Jira Cloud - Version 5.5.0/5.5.1
                            • Jira Cloud - Version 5.4.19
                            • Jira Cloud - Version 5.4.18
                            • Jira Cloud - Version 5.4.16
                            • Jira Cloud - Version 5.4.11
                            • Jira Cloud - Version 5.4.10
                            • Jira Cloud - Version 5.4.8
                            • Jira Cloud - Version 5.4.7
                            • Jira Cloud - Version 5.4.6
                            • Jira Cloud - Version 5.3.5
                            • Jira Cloud - Version 5.3.4
                            • Jira Cloud - Version 5.3.3
                            • Jira Cloud - Version 5.3.2
                            • Jira Cloud - Version 5.3.1
                            • Jira Cloud - Version 5.3.0
                            • Jira Cloud - Version 5.2.7
                            • Jira Cloud - Version 5.2.6
                            • Jira Cloud - Version 5.2.5.1
                            • Jira Cloud - Version 5.2.5
                            • Jira Cloud - Version 5.2.4
                            • Jira Cloud - Version 5.2.3
                            • Jira Cloud - Version 5.2.2
                            • Jira Cloud - Version 5.2.1
                            • Jira Cloud - Version 5.2.0
                            • Jira Cloud - Version 5.1.6
                            • Jira Cloud - Version 5.1.5
                            • Jira Cloud - Version 5.1.4
                            • Jira Cloud - Version 5.1.3.1
                            • Jira Cloud - Version 5.1.2.2
                            • Jira Cloud - Version 4.1.7-AC (internal: 5.1.2)
                            • Jira Cloud - Version 4.1.7-AC (internal: 5.1.1)
                            • Jira Cloud - Version 4.1.7-AC (internal: 5.1.0)
                            • Jira Cloud - Version 4.1.6-AC (internal: 5.0.67)
                            • Jira Cloud - Version 4.1.6-AC (internal: 5.0.65)
                            • Jira Cloud - Version 4.1.6-AC (internal: 5.0.64)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.61)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.60)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.59)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.56)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.55)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.53)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.52)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.49)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.45)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.44)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.42)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.40)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.37)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.35)
                            • Jira Cloud - Version 4.1.2-AC (internal: 5.0.16)
                            • Jira Cloud - Version 4.1.0-AC (internal: 5.0.0)
                            • Jira Cloud - Version 4.1.0-AC (internal: 4.6.12)
                          • Jira On-Premise - Release History
                            • Jira On Premise - Version 5.25.0
                            • Jira on-premise - Version 5.24.0
                            • Jira on-premise - Version 5.22.0
                            • Jira on-premise - Version 5.20.2
                            • Jira on-premise - Version 5.19.3
                            • Jira on-premise - Version 5.18.0
                            • Jira on-premise - Version 5.17.2
                            • Jira on-premise - Version 5.16.0
                            • Jira on-premise - Version 5.15.0
                            • Jira on-Premise - Version 5.13.2
                            • Jira on-premise - Version 5.13.1
                            • Jira on-premise - Version 5.11.1
                            • Jira on-premise - Version 5.10.0
                            • Jira on-premise - Version 5.9.4
                            • Jira-on-premise - Version 5.8.1
                            • Jira-on-premise - Version 5.7.0
                            • Jira on-premise - Version 5.6.0
                            • Jira on-premise - Version 5.5.6
                            • Jira on-premise - Version 5.5.5
                            • Jira on-premise - Version 5.5.4
                            • Jira on-premise - Version 5.5.2
                            • Jira on-premise - Version 5.5.1
                            • Jira on-premise - Version 5.4.18
                            • Jira on-premise - Version 5.4.16
                            • Jira on-premise - Version 5.4.15
                            • Jira on-premise - Version 5.4.12
                            • Jira on-premise - Version 5.4.2
                            • Jira on-premise - Version 5.4.1
                            • Jira on-premise - Version 5.4.0
                            • Jira on-premise - Version 5.3.9
                            • Jira on-premise - Version 5.3.8
                            • Jira on-premise - Version 5.3.7
                            • Jira on-premise - Version 5.3.6
                            • Jira on-premise - Version 5.3.5
                            • Jira on-premise - Version 5.3.4
                            • Jira on-premise - Version 5.3.3
                            • Jira on-premise - Version 5.3.2
                            • Jira on-premise - Version 5.3.1
                            • Jira on-premise - Version 5.2.5
                            • Jira on-premise - Version 5.3.0
                            • Jira on-premise - Version 5.2.6
                            • Jira on-premise - Version 5.2.4
                            • Jira on-premise - Version 5.2.3
                            • Jira on-premise - Version 5.2.2
                            • Jira on-premise - Version 5.2.1
                            • Jira on-premise - Version 5.2.0
                            • Jira on-premise - Version 5.1.9
                            • Jira on-premise - Version 5.1.8
                            • Jira on-premise - Version 5.1.7
                            • Jira on-premise - Version 5.1.4
                            • Jira on-premise - Version 5.1.3
                            • Jira on-premise - Version 5.1.2
                            • Jira on-premise - Version 5.1.1
                            • Jira on-premise - Version 5.1.0
                            • Jira on-premise - Version 5.0.6
                            • Jira on-premise - Version 5.0.5
                            • Jira on-premise - Version 5.0.4
                            • Jira on-premise - Version 5.0.3
                            • Jira on-premise - Version 5.0.2
                            • Jira on-premise - Version 5.0.1
                            • Jira on-premise - Version 4.7.9
                            • Jira on-premise - Version 4.7.8
                            • Jira on-premise - Version 4.7.7
                            • Jira on-premise - Version 4.7.6
                            • Jira on-premise - Version 4.7.5
                            • Jira on-premise - Version 4.7.4
                            • Jira on-premise - Version 4.7.3
                            • Jira on-premise - Version 4.7.2
                            • Jira on-premise - Version 4.7.1
                            • Jira on-premise - Version 4.6.19
                            • Jira on-premise - Version 4.6.17
                            • Jira on-premise - Version 4.6.12
                            • Jira on-premise - Version 4.6.11
                          • Azure DevOps - Release History
                            • Azure DevOps - Version 5.26.0
                            • Azure DevOps - Version 5.25.0
                            • Azure DevOps - Version 5.24.3
                            • Azure DevOps - Version 5.24.1
                            • Azure DevOps - Version 5.23.3
                            • Azure DevOps - Version 5.23.0
                            • Azure DevOps - Version 5.22.0
                            • Azure DevOps - Version 5.21.0
                            • Azure DevOps - Version 5.20.1
                            • Azure DevOps - Version 5.19.2
                            • Azure DevOps - Version 5.19.1
                            • Azure DevOps - Version 5.18.0
                            • Azure DevOps - Version 5.17.1
                            • Azure DevOps - Version 5.16.0
                            • Azure DevOps - Version 5.15.0
                            • Azure DevOps - Version 5.14.1
                            • Azure DevOps - Version 5.13.2
                            • Azure DevOps - Version 5.13.1
                            • Azure DevOps - Version 5.12.0
                            • Azure DevOps - Version 5.11.1
                            • Azure DevOps - Version 5.10.1
                            • Azure Devops - Version 5.9.0-5.9.3
                            • Azure DevOps - Version 5.8.1
                            • Azure DevOps - Version 5.7.4
                            • Azure DevOps - Version 5.7.3
                            • Azure DevOps - Version 5.7.0
                            • Azure DevOps - Version 5.6.0
                            • Azure DevOps - Version 5.5.6
                            • Azure DevOps - Version 5.5.5
                            • Azure DevOps - Version 5.5.4
                            • Azure DevOps - Version 5.5.2
                            • Azure DevOps - Version 5.5.0/5.5.1
                            • Azure DevOps - Version 5.4.19
                            • Azure DevOps - Version 5.4.17
                            • Azure DevOps - Version 5.4.13
                            • Azure DevOps - Version 5.4.11
                            • Azure DevOps - Version 5.4.10
                            • Azure DevOps - Version 5.4.9
                            • Azure DevOps - Version 5.4.8
                            • Azure DevOps - Version 5.4.6
                            • Azure DevOps - Version 5.4.1
                            • Azure DevOps - Version 5.4.0
                            • Azure DevOps - Version 5.3.3
                            • Azure DevOps - Version 5.3.2
                            • Azure DevOps - Version 5.3.1
                            • Azure DevOps - Version 5.3.0
                            • Azure DevOps - Version 5.2.5
                            • Azure DevOps - Version 5.2.4
                            • Azure DevOps - Version 5.2.3
                            • Azure DevOps - Version 5.2.2
                            • Azure DevOps - Version 5.2.1
                            • Azure DevOps - Version 5.2.0.1
                            • Azure DevOps - Version 5.2.0
                            • Azure DevOps - Version 5.1.3
                            • Azure DevOps - Version 5.1.2
                            • Azure DevOps - Version 5.1.1
                            • Azure DevOps - Version 5.1.0
                            • Azure DevOps - Version 5.0.27
                            • Azure DevOps - Version 5.0.22
                            • Azure DevOps - Version 5.0.21
                            • Azure DevOps - Version 5.0.20
                            • Azure DevOps - Version 5.0.19
                            • Azure DevOps - Version 5.0.18
                            • Azure DevOps - Version 5.0.17
                            • Azure DevOps - Version 5.0.14
                            • Azure DevOps - Version 5.0.12
                            • Azure DevOps - Version 5.0.10
                            • Azure DevOps - Version 5.0.0
                            • Azure DevOps - Version 4.6.3
                            • Azure DevOps - Version 4.6.0
                          • ServiceNow - Release History
                            • Servicenow - Version 5.25.0
                            • ServiceNow - Version 5.24.3
                            • ServiceNow - Version 5.24.2
                            • ServiceNow - Version 5.23.3
                            • ServiceNow - Version 5.23.0
                            • ServiceNow - Version 5.22.0
                            • ServiceNow - Version 5.21.0
                            • ServiceNow - Version 5.20.2
                            • ServiceNow - Version 5.20.1
                            • ServiceNow - Version 5.19.2
                            • ServiceNow - Version 5.18.0
                            • ServiceNow - Version 5.17.1
                            • Servicenow - Version 5.16.0
                            • ServiceNow - Version 5.15.0
                            • ServiceNow -Version 5.14.0
                            • ServiceNow - Version 5.13.2
                            • ServiceNow - Version 5.13.1
                            • ServiceNow - Version 5.12.0
                            • ServiceNow - Version 5.11.1
                            • ServiceNow - Version 5.10.0
                            • ServiceNow - Version 5.9.0-5.9.3
                            • ServiceNow - Version 5.8.2
                            • ServiceNow - Version 5.8.1
                            • ServiceNow - Version 5.7.4
                            • ServiceNow - Version 5.7.3
                            • ServiceNow - Version 5.7.0
                            • ServiceNow - Version 5.6.0
                            • ServiceNow - Version 5.5.6
                            • ServiceNow - Version 5.5.5
                            • ServiceNow - Version 5.5.4
                            • ServiceNow - Version 5.5.3
                            • ServiceNow - Version 5.5.0/5.5.1
                            • ServiceNow - Version 5.4.19
                            • ServiceNow - Version 5.4.11
                            • ServiceNow - Version 5.4.10
                            • ServiceNow - Version 5.4.9
                            • ServiceNow - Version 5.4.8
                            • ServiceNow - Version 5.4.6
                            • ServiceNow - Version 5.4.0
                            • ServiceNow - Version 5.3.1
                            • ServiceNow - Version 5.3.0.1
                            • ServiceNow - Version 5.2.7
                            • ServiceNow - Version 5.2.6
                            • ServiceNow - Version 5.2.5
                            • ServiceNow - Version 5.2.4
                            • ServiceNow - Version 5.2.3
                            • ServiceNow - Version 5.2.2
                            • ServiceNow - Version 5.2.1
                            • ServiceNow - Version 5.2.0
                            • ServiceNow - Version 5.1.3
                            • ServiceNow - Version 5.1.2
                            • ServiceNow - Version 5.1.1
                            • ServiceNow - Version 5.0.28
                            • ServiceNow - Version 5.0.27
                            • ServiceNow - Version 5.0.26
                            • ServiceNow - Version 5.0.24
                            • ServiceNow - Version 5.0.21
                            • Servicenow - Version 5.0.19
                            • Servicenow - Version 5.0.16
                            • Servicenow - Version 5.0.0
                            • Servicenow - Version 4.7.4
                            • Servicenow - Version 4.7.1
                          • Zendesk - Release History
                            • Zendesk - Version 5.25.0
                            • Zendesk - Version 5.24.3
                            • Zendesk - Version 5.24.1
                            • Zendesk - Version 5.23.3
                            • Zendesk - Version 5.23.0
                            • Zendesk - Version 5.22.0
                            • Zendesk - Version 5.21.0
                            • Zendesk - Version 5.20.1
                            • Zendesk - Version 5.19.2
                            • Zendesk - Version 5.19.1
                            • Zendesk - Version 5.18.0
                            • Zendesk - Version 5.17.1
                            • Zendesk - Version 5.16.0
                            • Zendesk - Version 5.15.0
                            • Zendesk - Version 5.14.1
                            • Zendesk - Version 5.13.2
                            • Zendesk - Version 5.13.1
                            • Zendesk - Version 5.13.0
                            • Zendesk - Version 5.12.0
                            • Zendesk - Version 5.11.1
                            • Zendesk - Version 5.11.0
                            • Zendesk - Version 5.10.0
                            • Zendesk - Version 5.9.0-5.9.3
                            • Zendesk - Version 5.8.2
                            • Zendesk - version 5.8.1
                            • Zendesk - version 5.7.4
                            • Zendesk - version 5.7.3
                            • Zendesk - version 5.7.0
                            • Zendesk - Version 5.6.0
                            • Zendesk - Version 5.5.6
                            • Zendesk - Version 5.5.5
                            • Zendesk - Version 5.5.4
                            • Zendesk - Version 5.5.2
                            • Zendesk - Version 5.5.0/5.5.1
                            • Zendesk - Version 5.4.19
                            • Zendesk - Version 5.4.16
                            • Zendesk - Version 5.4.11
                            • Zendesk - Version 5.4.10
                            • Zendesk - Version 5.4.8
                            • Zendesk - Version 5.4.6
                            • Zendesk - Version 5.3.3
                            • Zendesk - Version 5.3.2
                            • Zendesk - Version 5.3.1
                            • Zendesk - Version 5.3.0
                            • Zendesk - Version 5.2.2
                            • Zendesk - Version 5.2.1
                            • Zendesk - Version 5.2.0
                            • Zendesk - Version 5.1.3
                            • Zendesk - Version 5.1.2.2
                            • Zendesk - Version 5.1.1
                            • Zendesk - Version 5.1.0.1
                            • Zendesk - Version 5.1.0
                            • Zendesk - Version 5.0.30
                            • Zendesk - Version 5.0.29
                            • Zendesk - Version 5.0.28
                            • Zendesk - Version 5.0.27
                            • Zendesk - Version 5.0.26
                            • Zendesk - Version 5.0.25
                            • Zendesk - Version 5.0.24
                            • Zendesk - Version 5.0.21
                            • Zendesk - Version 5.0.18
                            • Zendesk - Version 5.0.15
                            • Zendesk - Version 5.0.14
                            • Zendesk - Version 5.0.12
                            • Zendesk - Version 5.0.10
                            • Zendesk - Version 5.0.0
                            • Zendesk - Version 4.6.8
                          • GitHub - Release History
                            • Github - Version 5.26.0
                            • Github - Version 5.25.0
                            • Github - Version 5.24.3
                            • Github - Version 5.24.1
                            • Github - Version 5.23.3
                            • Github - Version 5.23.0
                            • Github - Version 5.22.0
                            • Github - Version 5.21.2
                            • Github - Version 5.21.0
                            • Github - Version 5.20.1
                            • Github - Version 5.19.2
                            • Github - Version 5.19.1
                            • Github - Version 5.18.0
                            • Github - Version 5.17.1
                            • Github - Version 5.16.0
                            • Github - Version 5.15.0
                            • Github - Version 5.14.0
                            • Github - Version 5.13.2
                            • Github - Version 5.13.1
                            • Github - Version 5.13.0
                            • GitHub - Version 5.12.0
                            • GitHub - Version 5.11.1
                            • GitHub - Version 5.11.0
                            • GitHub - Version 5.10.1
                            • GitHub - Version 5.9.0-5.9.3
                            • GitHub - Version 5.8.2
                            • GitHub - Version 5.8.1
                            • GitHub - Version 5.7.4
                            • GitHub - Version 5.7.0
                            • GitHub - Version 5.6.0
                            • GitHub - Version 5.5.6
                            • GitHub - Version 5.5.5
                            • GitHub - Version 5.5.4
                            • GitHub - Version 5.5.2
                            • GitHub - Version 5.5.0/5.5.1
                            • GitHub - Version 5.4.19
                            • GitHub - Version 5.4.18
                            • GitHub - Version 5.4.16
                            • GitHub - Version 5.4.11
                            • GitHub - Version 5.4.10
                            • GitHub - Version 5.4.9
                            • GitHub - Version 5.4.8
                            • GitHub - Version 5.4.6
                            • GitHub - Version 5.4.4
                            • GitHub - Version 5.4.3
                            • GitHub - Version 5.4.2
                            • GitHub - Version 5.4.1
                            • GitHub - Version 5.4.0.1
                            • GitHub - Version 5.4.0
                            • GitHub - Version 5.3.2
                            • GitHub - Version 5.3.1
                            • GitHub - Version 5.3.0
                            • GitHub - Version 5.2.3
                            • GitHub - Version 5.2.2
                            • GitHub - Version 5.2.1
                            • GitHub - Version 5.2.0
                            • GitHub - Version 5.1.4
                            • GitHub - Version 5.1.3
                            • GitHub - Version 5.1.2
                            • GitHub - Version 5.1.1
                            • GitHub - Version 5.1.0
                            • GitHub - Version 5.0.17.1
                            • GitHub - Version 5.0.17
                            • GitHub - Version 5.0.16
                            • GitHub - Version 5.0.14
                            • GitHub - Version 5.0.13
                            • GitHub - Version 5.0.9
                            • GitHub - Version 5.0.8
                            • GitHub - Version 5.0.0
                            • GitHub - Version 4.6.12
                          • Salesforce - Release History
                            • Salesforce - Version 5.25.0
                            • Salesforce - Version 5.24.3
                            • Salesforce - Version 5.24.2
                            • Salesforce - Version 5.23.3
                            • Salesforce - Version 5.23.0
                            • Salesforce - Version 5.22.0
                            • Salesforce - version 5.21.0
                            • Salesforce - Version 5.20.1
                            • Salesforce - Version 5.19.2
                            • Salesforce - Version 5.18.0
                            • Salesforce - Version 5.17.1
                            • Salesforce - Version 5.16.0
                            • Salesforce - Version 5.15.0
                            • Salesforce - Version 5.14.1
                            • Salesforce - Version 5.13.2
                            • Salesforce - Version 5.13.1
                            • Salesforce - Version 5.12.1
                            • Salesforce - Version 5.11.1
                            • Salesforce - Version 5.11.0
                            • Salesforce - Version 5.10.1
                            • Salesforce - Version 5.9.0-5.9.3
                            • Salesforce - Version 5.8.1
                            • Salesforce - Version 5.7.4
                            • Salesforce - Version 5.7.3
                            • Salesforce - Version 5.7.0
                            • Salesforce - Version 5.6.0
                            • Salesforce - Version 5.5.6
                            • Salesforce - Version 5.5.5
                            • Salesforce - Version 5.5.4
                            • Salesforce - Version 5.5.2
                            • Salesforce - Version 5.5.0/5.5.1
                            • Salesforce - Version 5.4.19
                            • Salesforce - Version 5.4.16
                            • Salesforce - Version 5.4.11
                            • Salesforce - Version 5.4.10
                            • Salesforce - Version 5.4.9
                            • Salesforce - Version 5.4.8
                            • Salesforce - Version 5.4.6
                            • Salesforce - Version 5.4.2
                            • Salesforce - Version 5.4.1
                            • Salesforce - Version 5.4.0.1
                            • Salesforce - Version 5.2.2
                            • Salesforce - Version 5.2.1
                            • Salesforce - Version 5.2.0
                            • Salesforce - Version 0.5.1
                            • Salesforce - Version 0.5.0
                          • HP QC/ALM - Release History
                            • HP ALM/QC - Version 5.0.14
                            • HP ALM/QC - Version 5.0.13
                            • HP ALM/QC - Version 5.0.12
                            • HP ALM/QC - Version 5.0.11
                            • HP ALM/QC - Version 5.0.10.1
                            • HP ALM/QC - Version 5.0.10
                            • HP ALM/QC - Version 5.0.8
                            • HP ALM/QC - Version 5.0.7
                            • HP ALM/QC - Version 5.0.6
                            • HP ALM/QC - Version 5.0.5
                            • HP ALM/QC - Version 5.0.1
                            • HP ALM/QC - Version 5.0.0
                          • Freshdesk - Release History
                            • Freshdesk - Version 5.25.1
                          • Freshservice - Release History
                          • Exalate AI Assist
                            • Configuring Exalate Script Connections with AI Assist: A Step-by-Step Guide
                            • Exalate AI Assist: FAQs
                            • Guidelines for Effective Prompting with Exalate AI Assist
                          • SyncRoom
                            • Overview
                              • Introduction to SyncRoom
                              • SyncRoom Main Features
                              • SyncRoom Limitations
                            • Getting Started
                              • Login to SyncRoom
                              • Create and Manage Networks in SyncRoom
                              • Add New Users to the Network
                              • Import Nodes and Connections
                              • Approving Node Import Requests in Exalate
                              • Manage Connection Configuration
                              • TestRun Configuration
                              • Connection Details Overview
                            • Release Notes
                              • SyncRoom Early Access - Version 2.0.0
                              • SyncRoom Early Access - Version 2.1.1
                          • Aida
                          • Home
                          • Exalate Scripting

                          Configuration Guides

                          Jira Cloud Configuration Guides

                          Jira On-premise Configuration Guides

                          Azure DevOps Configuration Guides

                          ServiceNow Configuration Guides

                          Zendesk Configuration Guides

                          GitHub Configuration Guides

                          Salesforce Configuration Guides

                          HP QC/ALM Configuration Guides

                          Freshdesk Configuration Guides

                          Freshservice Configuration Guides - Coming soon...

                          Copyright © 2020 – 2021 Your Company, LLC. All rights reserved.